IT Support Specialist
hace 4 semanas
Job Summary
Corning Inc. is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our employees and customers.
Key Responsibilities
- Respond to user inquiries and provide timely and effective technical support
- Use ServiceNow to manage tickets and resolve issues
- Contribute to meeting or exceeding Service Desk metrics and targets
- Follow Corning IT policies and documented processes
- Execute Knowledge Base articles to provide accurate resolution and routing of technical incidents and requests
Requirements
- Associate degree in IT or related field
- Minimum 2 years of IT Help Desk or Service Desk experience
- Strong technical abilities, including knowledge and skill with computers and mobile devices
- Excellent customer service and communication skills
About Corning Inc.
Corning Inc. is a global leader in materials science and technology. We invent and make products that connect people, places, and things. Our company is committed to supporting the health, financial, career development, and life goals of our employees.
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