Customer Service Liaison

hace 2 semanas


Xico, México Sagan A tiempo completo

**Customer Service Liaison Role**


At Sagan, we are seeking a skilled Customer Service Liaison to provide exceptional support to our valued customers. This role involves routing calls to the correct individual or department and ensuring all inquiries are addressed promptly.


**Key Responsibilities**:


• Follow up with customers to resolve support matters within 24 hours.
• Assist customers in filling out support forms and provide guidance as needed.
• Maintain accurate records of customer interactions and transactions.


**Requirements**:


• Exceptional spoken English skills with clear and effective communication.
• Familiarity with OpenPhone or similar phone systems (training provided).
• Strong organizational and multitasking abilities.
• Excellent customer service skills with a patient and empathetic demeanor.


**What We Offer**:


Competitive salary with opportunities for growth and advancement.
• Remote work environment with flexible working hours.
• Supportive team culture and collaborative work environment.


**Nice-to-Haves**:


Previous experience in customer service or client relations roles.
• Experience working in a remote or virtual environment.
• Knowledge of the trailer or automotive industry.


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