Cyber Security Documentation Specialist
hace 1 mes
**Company Overview:**
Cerby is a cyber security company that values documentation as a vital part of the customer and developer experience.
We believe in creating comprehensive documentation to promote security awareness, empower organizations to protect sensitive data, and support our Engineering and Product Development teams in collaboration and platform building.
As a Cyber Security Documentation Specialist, you will play a crucial role in translating complex technical information into clear, concise documentation for both technical and non-technical audiences.
**What You Will Do:**
Create, update, and maintain technical documentation such as user and admin guides, instructions, API documentation, troubleshooting articles, and release notes.
Create and maintain a consistent style guide for all technical documentation, user interface, and copywriting.
Maintain the content of the Help Center consisting of collections, articles, and walkthrough videos.
Collaborate with the Design and Engineering teams to craft concise and clear UI messages and instructions ensuring consistency, ease of understanding, accessibility, adherence to our brand's tone and voice, and alignment with industry terminology.
Collaborate with the Customer Success team to understand end-user needs and ensure documentation meets those needs.
Collaborate with the Marketing and Sales teams on documentation to communicate the value of our platform to potential customers.
Collaborate with the Quality Assurance (QA) and Product Management teams to ensure proper product testing and documentation.
**Qualifications and Requirements:**
To be successful in this role, you will need:
- A BS/BA degree in a related field or equivalent work experience.
- 3+ years of experience as a technical writer, preferably in the cyber security or IT industry.
- Native-level written English and Spanish grammar and language skills.
- An understanding of identity and password management technologies, cybersecurity best practices, and principles.
- Experience with documentation for developers (APIs, architecture, sequence diagrams).
- Proficiency with documentation tools and software such as Confluence and Markdown.
- Experience with version control and collaborative documentation workflows.
- The ability to work independently and remotely, manage multiple projects, and meet deadlines.
- Detailed-oriented with a commitment to producing high-quality documentation.
- Experience and understanding of the software development lifecycle (SDLC).
**Salary and Benefits:**
This position comes with an estimated salary of $120,000 per year, based on location and experience. Additional benefits include remote work options, professional development opportunities, and a comprehensive health insurance package.
**Job Location:**
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