Technical Specialist

hace 24 horas


Xico, México Avaya A tiempo completo
About Avaya

Avaya is a leading provider of innovative solutions for businesses, enabling them to deliver exceptional customer experiences and drive growth.

About the Opportunity

We are seeking a skilled Technical Specialist to join our team, responsible for maintaining and supporting Avaya communication systems, including IP/SIP systems, converged systems, and Contact Center Solutions.

Key Responsibilities
  • Provide remote support to customers regarding Avaya Aura Communication Manager, Avaya Session Manager, Avaya System Manager, Media Servers, IP Office, and Avaya provisioning software.
  • Diagnose and troubleshoot issues on SIP environments and system integrations.
  • Troubleshoot IP/SIP telephony environments, IP protocol traces, and integration products.
  • Support Voice over IP, end points, and trunks.
  • Perform moves, adds, and changes for customers as needed.
  • Interface with other vendors, Carrier Service providers, and 3rd party manufacturers.
Requirements
  • Bachelor's degree in a technical field, such as Telecommunications, Electrical Engineering, or Computer Science.
  • Demonstrable experience managing basic level Operating Systems, Data Bases, HTML protocol, Network systems, and communications protocols.
  • Experience in VoIP and SIP technologies or Avaya technical support experience may be considered.
What We Offer
  • Comprehensive health insurance plans, including medical, dental, and vision for you and your family.
  • Wellness and employee assistance programs.
  • Generous time-off policy.
  • Access to on-demand platforms for skill development.
  • A feedback loop for growth and development.


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