Technical Specialist
hace 24 horas
Avaya is a leading provider of innovative solutions for businesses, enabling them to deliver exceptional customer experiences and drive growth.
About the OpportunityWe are seeking a skilled Technical Specialist to join our team, responsible for maintaining and supporting Avaya communication systems, including IP/SIP systems, converged systems, and Contact Center Solutions.
Key Responsibilities- Provide remote support to customers regarding Avaya Aura Communication Manager, Avaya Session Manager, Avaya System Manager, Media Servers, IP Office, and Avaya provisioning software.
- Diagnose and troubleshoot issues on SIP environments and system integrations.
- Troubleshoot IP/SIP telephony environments, IP protocol traces, and integration products.
- Support Voice over IP, end points, and trunks.
- Perform moves, adds, and changes for customers as needed.
- Interface with other vendors, Carrier Service providers, and 3rd party manufacturers.
- Bachelor's degree in a technical field, such as Telecommunications, Electrical Engineering, or Computer Science.
- Demonstrable experience managing basic level Operating Systems, Data Bases, HTML protocol, Network systems, and communications protocols.
- Experience in VoIP and SIP technologies or Avaya technical support experience may be considered.
- Comprehensive health insurance plans, including medical, dental, and vision for you and your family.
- Wellness and employee assistance programs.
- Generous time-off policy.
- Access to on-demand platforms for skill development.
- A feedback loop for growth and development.
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