Medical Devices Field Service Expert

Transforming Patient Care with Baxter

We’re seeking a highly skilled Field Service Engineer to join our team at Baxter. As a Field Service Engineer, you will have the opportunity to work with world-class electromechanical medical devices, connectivity devices, and digital systems.

Your Key Responsibilities:

1. Install, service, and maintain electromechanical medical devices, connectivity devices, and digital systems in the defined area of responsibility.
2. Coordinate and perform necessary upgrades and Field Corrective Actions as required.
3. Establish and maintain strong communication and partnerships with customers, team members, and business contacts.
4. Ensure compliance with all applicable service and quality requirements to deliver world-class service.
5. Report all relevant service activity in the service systems and applicable datasheets to maintain accurate service data.
6. Provide customer telephone support when necessary, demonstrating exceptional responsiveness.
7. Deliver comprehensive user training to customers, empowering them to optimize device functionality.
8. Facilitate and ensure the development of service packages for defined accounts, supporting the achievement of area sales targets.
9. Support customer demos, showcasing the exceptional features and benefits of Baxter's products.
10. Oversee assigned car stock, spare parts, and assets, ensuring timely manual replacement orders and careful compliance with storage requirements and instructions.

Requirements:

1. A degree in engineering and IT knowledge or relevant experience in medical devices or electromechanics.
2. Minimum 1 year of experience as a service engineer in electromechanical medical devices, showcasing a proven track record of success.
3. Proficiency in principles of electronics, electro-mechanics, mechanics, EDS protection/requirements, and Medical Device Directive.
4. Excellent skills in task prioritization and clear communication to facilitate efficient coordination with both internal and external partners.
5. Exceptional customer-facing and commercial skills, fostering long-lasting relationships and driving customer satisfaction.
6. The ability to thrive in a fast-paced challenging environment, demonstrating resilience and adaptability.
7. Fluency in Spanish and an intermediate level of English (written and spoken) to effectively communicate with a diverse range of customers and colleagues.
8. Passion for delivering high-quality service, going above and beyond to exceed customer expectations.

What We Offer:

1. Competitive total compensation package, recognizing and rewarding your exceptional contributions.
2. Professional development opportunities to continuously enhance your skills and expertise.
3. High importance placed on work-life balance, as evidenced by our Family Responsible Certificate.
4. Flexible benefits, including childcare vouchers and employee discounts, to support your well-being and happiness.
5. Commitment to growing and developing an inclusive and diverse workforce, reflected in Baxter Spain’s DIE certificate.

Join Baxter in our Mission to Save and Sustain Lives