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Hotel General Manager
hace 2 meses
Job Summary:
The Hotel General Manager is responsible for the overall operation of the assigned hotel, with the goal of maximizing performance, profitability, and return on investment. This involves creating a positive and productive work environment, ensuring excellence in guest service, and compliance with company standards (quality, service, product, and fire life safety). The successful candidate will optimize relationships with owners, key stakeholders, hotel management, and associates, while promoting the culture and values of the Rosewood Hotel Group.
Key Responsibilities:
- Develops and implements the agreed annual budget and business plan, making recommendations for capital improvements to enhance the assets of the hotel and ensure brand loyalty.
- Monitors the financial performance and operational plans of the hotel to support the agreed overall objectives.
- Oversees the delivery of all guest services, ensuring the utmost quality and care is delivered, including the effective resolution of all complaints to the satisfaction of guests.
- Ensures that product and service standards are met in all areas of the hotel, including physical appearance, maintenance, and cleanliness.
- Establishes and maintains preventative maintenance programs to protect the physical assets of the hotel.
- Oversees the development and execution of marketing plans and revenue management efforts to maximize revenue generation, RevPAR, and occupancy levels.
- Maximizes room revenues and profits by anticipating and planning for market shifts, ensuring the development of strategic marketing opportunities and tactical sales plans.
- Maximizes food and beverage revenues by ensuring optimal use of banquet/outlet space and most cost-effective management of the hotel's food and beverage outlets.
- Works closely with the corporate team to ensure optimum staffing levels relative to volume and productivity levels in all areas of the hotel, maximizing training initiatives and plans to drive efficiencies and enhance operating and service performance.
- Develops and maintains rapport with key community contacts to ensure a visible presence in the local community, handling community/media-related inquiries in the most effective manner.
- Provides regular and ad-hoc information and status reports to the corporate team as requested on the financial and operational performance of the hotel against plan.
- Establishes and maintains a proactive Talent and Culture function to ensure associate motivation, training, and development, pay and benefit administration, and compliance with policies and procedures and local labor regulations.
- Fosters positive associate/labor relations with employees, mentoring all levels of associates through formal and informal meetings, discussions, and performance feedback.
- Works effectively with associates to address cultural and/or work environment issues to affect positive employee and guest experiences.
- Measures the effectiveness of broad-based marketing plans and yield management efforts to maximize the number of market segments reached and to diversify the sources of revenues.
- Actively drives and coordinates the Performance Appraisal process at the hotel level with the Director of Talent and Culture, providing constructive feedback toward career developments for associates.
- Actively drives and coordinates the Operations Management Review (OMR) process across all hotels to enhance service and product standards and ensure alignment with corporate direction.
- Gives overall leadership to the corporate Guest Experience program as well as the corporate Quality Assurance program, driving the improvement initiatives these programs generate/require.
- Ensures quality, fire, and life safety standards are fully implemented and are never compromised for profit.
- Acts as mentor to hotel management team, responsible for their professional development and career progression by implementing Professional Appraisal Plans and monitoring individual performance through both informal/formal processes.
- Develops and updates local hotel policies (in alignment with corporate policies) and manuals (in alignment with corporate manuals) for implementation in the hotel to ensure consistency and compliance across the property.
- Actively participates in and leads the recruitment and talent development for the Hotel, to meet both current and future needs.
- Models the company culture, vision, mission, and core values at all times, actively driving the vision and values across the hotel.
