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We are seeking a highly organized and detail-oriented Logistics Coordinator to join our team at Expeditors. As a key member of our operations team, you will be responsible for ensuring the smooth flow of goods and services to our customers.

Key Responsibilities:

• Process and input customer orders and distribution accounts in a timely and accurate manner.
• Provide daily operational reports and ensure accurate and timely data entry for receiving order allocation, shipping, and inventory management.
• Rate domestic transportation bills and coordinate special, last-minute shipping requests with the Transportation and Operations Departments.
• Trace orders as required and notify customers of any activity concerning their order.
• Ensure accurate and timely client and vendor billing.
• Maintain damage records and backorder logs.
• Handle returned merchandise in an efficient manner and ensure proper credit is given to the customer.
• Input all receipts, putaways, moves, picks, shipments, and cycle counts.
• Provide warehouse staff with necessary documents and information needed to complete receiving and shipping orders.
• Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer dissatisfaction.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
• Contribute to maintaining strong relationships with vendors (trucking companies, etc.).
• Provide support with other miscellaneous projects, filing, and research.
• Maintain a current and accurate DLSOP that details the processing requirements for each account.
• Answer phone calls according to Expeditors standards.
• Always meet compliance to regulations, including internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Meet KPI standards, as per the company's procedures.
• Ensure smooth and timely freight process flow.
• Track and trace air export files and reporting.
• Use Tree View on a daily basis.
• Ensure arrival notices are communicated to overseas and customers.
• Interact with customers in arranging their international shipments, meeting customer service standards.
• Understand department process flow and look for best practices to improve operational efficiency and productivity.
• Oversee overseas communications, timely responses to emails and requests (internal and external).
• Escalate problems to Management when necessary.
• Attend training classes when required and meet company standards of 52 hours training per year.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Requirements:

• Knowledge of Expeditors company policies and procedures.
• Knowledge of Expeditors products and services.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Good Microsoft Office skills.
• Fluent in operational English, both oral and written.
• Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Training and Qualifications:

• Meet company standards of 52 hours training per year.
• Education: High school degree (preferred level).
• 2 years related experience and/or training; or equivalent combination of education and experience.
• Previous experience in inventory control and/or distribution operations.