Customer Success Associate
hace 6 días
Customer Success Associate
We're seeking a skilled Customer Success Associate to join our team at Factorial HR. As a key member of our customer-facing team, you'll be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and helping them achieve their goals.
Key Responsibilities:
- Develop and execute personalized sales plans to meet customer needs and drive growth.
- Provide exceptional customer support through regular communication, proactive issue resolution, and timely responses to customer inquiries.
- Collaborate with cross-functional teams to ensure seamless customer experiences and drive business outcomes.
- Stay up-to-date on product updates, features, and best practices to effectively communicate value to customers.
Requirements:
- Fluent German and English language skills
- Previous customer-facing experience with a focus on customer satisfaction and support.
- Strong organizational skills with experience using CRM tools.
- Ambitious, self-motivated team player with a positive attitude and a passion for helping others.
About Us:
Factorial HR is a fast-growing, all-in-one HR software company dedicated to helping SMEs automate HR workflows, centralize people data, and make better business decisions. We're a diverse and multicultural team of over 900 people across the globe, and we're looking for talented individuals like you to join our mission.
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