Technical Service Specialist
hace 2 semanas
**Overview**
Samsara's Connected Operations Cloud is designed to help organizations optimize their physical operations. As a Technical Support Specialist, you will play a critical role in ensuring customers receive exceptional support and experience seamless interactions with our platform.
**Responsibilities**
- Provide top-notch technical support to customers via phone and chat
- Work collaboratively with cross-functional teams to address complex customer issues
- Maintain accurate records of customer interactions
- Leverage available resources to deliver timely resolutions
**Requirements**
- Bachelor's degree or higher in a technical discipline such as computer science or engineering
- 1-3 years of experience in a technical product support role
- Technical know-how - comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems
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