Technical Service Specialist

hace 2 semanas


Ciudad de México, Ciudad de México Samsara A tiempo completo

**Overview**

Samsara's Connected Operations Cloud is designed to help organizations optimize their physical operations. As a Technical Support Specialist, you will play a critical role in ensuring customers receive exceptional support and experience seamless interactions with our platform.

**Responsibilities**

  • Provide top-notch technical support to customers via phone and chat
  • Work collaboratively with cross-functional teams to address complex customer issues
  • Maintain accurate records of customer interactions
  • Leverage available resources to deliver timely resolutions

**Requirements**

  • Bachelor's degree or higher in a technical discipline such as computer science or engineering
  • 1-3 years of experience in a technical product support role
  • Technical know-how - comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems


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