IT Manager

hace 3 semanas

Guadalajara, Jalisco, México Baxter A tiempo completo

**Transforming Kidney Care with Baxter**

Baxter is embarking on a transformative journey to separate its ~$5B Kidney Care segment into a standalone company, Vantive. This new entity will build on the company's nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to patients worldwide. We believe Vantive will not only solidify Baxter's leadership in the kidney care space but also offer meaningful work to those who join us.

At Baxter, you will become part of a community of individuals who are focused, courageous, and driven to improve patients' lives. Your role at Baxter

This is where your expertise drives business innovation

**Key Responsibilities**

  • Lead a team in developing, implementing, and maintaining robust service management processes aligned with ITIL standard methodologies.
  • Own Change, Release, Service Request process globally.
  • Collaborate with service providers and infrastructure towers to ensure good operation of Service Management capabilities.
  • Ensure strict adherence to change management policies, procedures, and standards across all IT teams and regions.
  • Responsible for backend monitoring, L1 routine tasks, and monitoring tool upkeep across all infrastructure towers.
  • Lead the performance of all Infrastructure services, including SLA performance across IT Service Management processes.
  • Own the asset, CMDB, and change management processes and data accuracy.
  • Direct a team that facilitates Change Advisory Board (CAB) meetings, ensuring effective communication and decision-making regarding changes.
  • Develop and maintain comprehensive change/release reporting mechanisms to track and analyze the impact of changes on IT services and systems.
  • Lead Asset Management initiatives, including the tracking, maintenance, and optimization of IT assets throughout their lifecycle.
  • Take ownership of the Configuration Management Database (CMDB), ensuring accurate and up-to-date information regarding IT assets, configurations, and relationships.
  • Collaborate with cross-functional teams to establish and implement IT service management policies, procedures, and standard methodologies.
  • Lead any work completed by outside vendors.
  • Identify areas for improvement within IT service management processes and implement strategies to enhance efficiency, reliability, and compliance.
  • Function as a liaison between IT teams, customers, and vendors to facilitate efficient communication and resolution of service management issues.
  • Establish and provide effective and timely reporting of key metric data related to Service Management.
  • Provide leadership and mentorship to IT service management staff, encouraging a culture of teamwork, accountability, and continuous improvement.
  • Leads direct reports, conducts reviews, and sets specific goals and objectives based on overall competencies.
  • Keep abreast of industry trends, technologies, and best practices in IT service management, incorporating relevant advancements into organizational strategies and processes.

**Requirements**

  • Bachelor's degree in computer science or equivalent experience.
  • 10+ years of IT infrastructure management experience.
  • Experience leading IT personnel and external service providers.
  • Able to effectively connect with upper management.
  • Knowledgeable of hardware and software solutions.
  • Experience working with Service Management solutions in manufacturing environments.
  • Must be a collaborator, possess outstanding customer service skills, and be self-motivated.
  • Able to initiate and develop creative solutions that are efficient and supportable.
  • Demonstrate leadership competencies such as: effective planning, motivating, and developing staff and building effective teams.
  • Critical thinking and the ability to align IT initiatives with business goals.
  • Up to date with the latest trends and advancements in Service Management.

**Equal Employment Opportunity**

**Recruitment Fraud Notice**

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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