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D365 F&O Retail Consultant
hace 2 meses
Job Summary
Sonata Software is seeking a highly skilled Microsoft Dynamics 365 Retail Functional Engineer to join our team. As a key member of our retail solutions team, you will be responsible for providing technical support and guidance to our customers on Microsoft Dynamics 365 Retail.
Key Responsibilities:
- Provide technical leadership and support to customers on Microsoft Dynamics 365 Retail, including configuration, customization, and troubleshooting.
- Investigate and resolve complex customer technical issues, and serve as a point of contact to the customer to assist in resolving cases.
- Communicate effectively with customers to ensure they have confidence in problem resolution.
- Define and understand customer issues by creating adequate reproduction scenarios.
- Research, troubleshoot, develop, and implement workarounds (if needed) and gain agreement from customers on problem resolution.
- Act as the L2/L3 support to solve customer issues.
- Collaborate with cross-group peers both proactively and reactively.
- Produce high-quality documentation.
Requirements:
- Minimum 2+ years of relevant experience as a Technical/Functional Consultant or Engineer.
- Engineering or master's degree in computer science/information technology (IT) or equivalent.
- Relevant product certifications from Microsoft.
- Excellent communication skills - verbal, listening, and written (including technical writing).
- Ability to work in shifts and weekends.
Preferred Qualifications:
- Experience and expertise in MS Dynamics 365 – Retail/Commerce Functional Engineer/Consultant.
- Hands-on experience in POS Configuration and Customization.
- Excellent knowledge in retail channel integration, omnichannel customer experience, commerce data modeling, order fulfillment and processing, inventory management, payment processing, and integration.
- Good in SQL queries.
About Sonata Software
Sonata Software is a global technology company specializing in platform-based digital transformation. We support businesses to become connected, open, intelligent, and scalable. Our Platformation methodology brings together industry expertise, platform technology excellence, design innovation, and strategic engagement models to deliver sustained value to customers. We are a trusted partner of world leaders in the retail, manufacturing, distribution, travel, services, and software industries.
