Partner Solutions Architect

hace 1 mes

Ciudad de México, Ciudad de México JumpCloud A tiempo completo

About the Role

We are seeking a highly skilled Partner Solutions Architect to join our team at JumpCloud. As a Partner Solutions Architect, you will play a key role in helping our partners migrate their customers from Active Directory, Okta, and other identity management directories to the JumpCloud platform.

Your Key Responsibilities

  • Gain a deep understanding of your partner's environment and technical business needs through detailed discovery sessions.
  • Help define applicable milestones for your partner's intended use of JumpCloud.
  • Develop and articulate a clear vision and plan to achieve those milestones.
  • Partner with your CSM counterpart to drive efficient adoption of the JumpCloud platform and progress towards usage targets and milestones.
  • Provide technical guidance to our partners and their customers through complex architectural conversations.
  • Perform systematic environment reviews with partners to ensure adherence to best practices and identify areas for improvement or expansion.
  • Work closely with larger partner organizations on long-term or ongoing engagements.
  • Communicate regularly with partners about their planned expansion, environment changes, or updates as they relate to JumpCloud.
  • Work hands-on in partner environments to execute migration or configuration tasks.
  • Escalate and reproduce issues in-house and respond in a timely manner.
  • Clearly and thoroughly notate partner interactions, goals, and outcomes for your own reference and to share with internal stakeholders and peers.
  • Test new use-cases using in-house and industry tools, and document the outcomes for partners and in our internal knowledge repository.
  • Collaborate with peers, mentors, knowledge base authors, community forum leaders, and other internal and external tools to provide the most effective solutions for our partners, prospects, and their customers.
  • Assist with onboarding of new PS Team Members and share your SME-level knowledge internally and externally.
  • Consult, plan, and execute implementations of JumpCloud alongside other PS engagements and projects as-needed.
  • Provide regular feedback and stakeholder participation in process and tooling enhancements related to the delivery of Professional Services for our partners.

Why JumpCloud?

At JumpCloud, we're passionate about solving challenging technical problems and providing a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. If you thrive working in a fast, SaaS-based environment and are passionate about solving technical problems, we look forward to hearing from you.

Language

JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently.

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