Revenue Recovery Coordinator
hace 1 semana
The Revenue Recovery Coordinator position is part of our Latin America Collections team and involves administering and coordinating activities related to all aspects of collections between our company and customers in Brasil and Latin America countries.
You will be responsible for managing a given portfolio closely to ensure collection efforts are accomplished and prevent order referrals. Your tasks will also include maintaining a good relationship between Customer Service and the business and working as a team to solve any issues we might face with our requests to customers.
Main Activities- Manage a given portfolio closely to ensure collection efforts are accomplished and prevent order referrals.
- Maintain a good relationship between Customer Service and the business and work as a team to solve any issues we might face with our requests to customers.
- Properly report to the Credit Specialists, Business Consultants, and Management on any issues collected so we can escalate with the business for their assistance if needed.
- Accountable for providing specific reports and timely follow up to our internal control team for reconciliation purposes.
- Responsible for providing timely responses to partners so issues might be solved promptly.
- Support on providing evidence on requests as needed for internal or external audits as requested by management.
- Bachelor's degree or equivalent required.
- Proven ability to build and maintain strong relationships with internal and external customers.
- Customer satisfaction oriented.
- Excellent interpersonal, spoken, and written communication skills in English.
- Proven analytical skills (data analysis and interpretation).
- Multitasking and project management skills.
- Intermediate to high level of Microsoft Office.
- SAP knowledge preferably, if not we can train.
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