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We are seeking a highly skilled Eloqua Cloud Support Specialist to join our team at Oracle. As a key member of our Support organization, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our Marketing Cloud solutions.
Key Responsibilities:- Provide timely and effective technical support to customers via phone, email, and chat, resolving complex issues related to Eloqua and Marketing Cloud.
- Collaborate with cross-functional teams, including Development, Operations, and Escalation, to resolve customer issues and improve overall support processes.
- Develop and implement strategies to provide proactive support, resulting in fewer incidents and increased customer satisfaction.
- Stay up-to-date with new Eloqua features, releases, and functionalities, as well as related technologies, to maintain product expertise.
- Write technical articles on Eloqua product for the Knowledge Management platform.
- Bachelor's or Master's degree in Computer Science, Engineering, or related field.
- Excellent problem-solving skills, with a strong bias for quality and engineering excellence at scale.
- Strong customer-centricity mindset and passion for working in Service Support.
- Excellent interpersonal communication and written skills in English.
- Able to work with minimal supervision, self-motivated, and self-directed.
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
