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Front-Line Operations Coordinator

hace 2 semanas

Monterrey, Nuevo León, México FedEx Group A tiempo completo
Front-Line Operations Coordinator

FedEx Group is seeking a highly motivated and organized individual to fill the role of Front-Line Operations Coordinator. In this position, you will be responsible for coordinating front-line operations and delivering exceptional customer service.

Key Responsibilities
  1. Customer Service: Assist customers with package tracing, answer questions about FedEx products and services, and provide over-the-counter and over-the-phone support.
  2. Coordinate Operations: Coordinate front-line operations, including data entry, ramp activities, sort activities, trace activities, dispatch activities, and local customer service.
  3. Prepare Reports: Type or prepare various operations reports as needed.
Requirements
  • Education: High School degree or equivalent.
  • Experience: Previous clerical or customer service experience in a service environment or 18 months of experience as a Service Agent.