Senior Cloud Reliability Engineer

hace 10 horas


Xico, México Sailpoint A tiempo completo

About SailPoint

SailPoint is a leading provider of identity security solutions for cloud enterprises. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unparalleled visibility into their digital workforce, ensuring workers have the right access to do their job – no more, no less.

About the Role

We are seeking a highly experienced Senior Cloud Reliability Engineer to join our Reliability Engineering team, servicing the IdentityNow product suite. The successful candidate will have broad experience in building and running distributed systems at a global scale.

Key Responsibilities

  • Design, develop, and improve end-to-end reliability and maintainability for all services
  • Coach engineering teams on observability best practices, including setting up well-defined Service Level Objectives (SLOs)
  • Lead engineering teams through post-incident reviews to define effective preventive actions
  • Collaborate effectively with developers to increase system reliability through short-term embedding programs
  • Enable our engineering teams to scale our enterprise operations by providing guidance, best practices, and support as part of an SRE Center of Excellence
  • Manage cross-functional requirements working with Engineering, Product, Services, and other departments
  • Develop and implement automation tools and processes to streamline operations and enhance system performance
  • Be a mentor of quality for design reviews, code, test cases, automation, observability, root cause analysis, and self-healing
  • Influence architectural design, implementation, consolidation, and simplification for global scale
  • Focus on expanding own skills and looking at improving their teammates' skills
  • Drive operational excellence to deliver frictionless operation, happy on call, and optimal customer experience

Requirements

  • 3+ years experience in SRE or DevOps production operations supporting a highly available environment for SaaS software or cloud service provider
  • 10+ years experience in agile software development, infrastructure operations, or application management
  • Experience with cloud infrastructure environments, preferably AWS, and Infrastructure as code
  • Experience with containerization technology and/or Kubernetes
  • Experience with metrics, tracing, and logging observability tools such as Prometheus, Grafana, Honeycomb, Jaeger, and Kibana


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