Customer Service Representative

hace 4 semanas


Ciudad Apodaca, Nuevo León, México Expeditors A tiempo completo

**Company Overview**

Expeditors is a Fortune 500 company with a worldwide network of over 329 locations across six continents. We satisfy the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

**Job Summary**

We are seeking a Customer Service Representative to develop and maintain relationships with our customers worldwide. The ideal candidate will have a strong analytical and tactical skillset, with the ability to communicate effectively with customers and internal stakeholders.

**Key Responsibilities**

  • Dedicate yourself to the success of Expeditors and the customer using ethical business practices, personal commitment, passion, and an obsession with the fundamentals of running the business.
  • Penetrate customers' organization structure at all levels, developing strong communication and relationships beyond the main point of contact.
  • Improve your personal knowledge of your customers' supply chain and industry, their financial objectives, and general business goals in order to continually offer value-added services.
  • Support the account manager to process and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives.
  • Establish and monitor performance standards according to agreed KPIs.
  • Follow up on a day-to-day basis with urgent shipments and create a historical record of operations.
  • Confirm that all operations are invoiced and processed on a timely manner.
  • Administration of AS Maquila's legal documents (NOM Letters, Protest Letters, etc.).
  • Have control of AS Maquila's HTS code database and be able to share the details with the parties involved.
  • Load operation entries to the AS Maquila's portal.
  • Highlight and escalate operations at risk.
  • Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint.
  • Support the account manager in documenting all meetings, opportunities, and any other customer-related information in CRM.

**Requirements**

  • University or equivalent business qualifications.
  • Minimum 3 years Expeditors' or industry experience.
  • Knowledge of Expeditors' product and services.
  • Knowledge of required Expeditors' operating systems.
  • Ability to communicate up and down management hierarchy with equal effectiveness.
  • Strong analytical and tactical skills.
  • Proven problem-solving and interpersonal skills.
  • Charismatic with an ability to connect.

**Additional Information**

All your information will be kept confidential according to EEO guidelines.



  • Ciudad Apodaca, Nuevo León, México Expeditors A tiempo completo

    Job Title: Customer Service RepresentativeJob Summary:Expeditors is seeking a Customer Service Representative to join our Critical Logistics Services (CLS) team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients in the aviation, automotive, pharmaceutical, retail, and technology industries.Key...


  • Ciudad Apodaca, Nuevo León, México Grundfos Holding AS A tiempo completo

    About the RoleWe are seeking an experienced Customer Service Representative to join our Water Utility America ́s team. As a CSSC Frontline Representative, you will contribute to a thriving sales team while delivering world-class customer services through various customer channels.Your Key ResponsibilitiesProvide primary support for day-to-day and escalated...


  • Ciudad Apodaca, Nuevo León, México FedEx A tiempo completo

    Job Summary:As a Customer Service Representative at FedEx, you will play a vital role in ensuring the smooth operation of our front-line clearance process. You will be responsible for performing a variety of customer service and administrative duties, including responding to customer inquiries, documenting customer information, and preparing reports.Key...


  • Ciudad Apodaca, Nuevo León, México Motion A tiempo completo

    **Job Summary:**Motion Industries (Mot) seeks a skilled Customer Service Representative to accurately fulfill customer orders and manage incoming customer calls. This role requires strong communication skills, reliability, and attention to detail.**Key Responsibilities:**Respond to customer inquiries, provide quotes, and handle order entry. Negotiate sales...


  • Ciudad Apodaca, Nuevo León, México Expeditors A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our Critical Logistics Services (CLS) team at Expeditors. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring timely and accurate information is communicated to them regarding their shipments.Main...


  • Ciudad Apodaca, Nuevo León, México Grundfos Holding AS A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Grundfos Holding A/S. As a Customer Service Representative, you will be responsible for providing world-class customer service through various channels, including telephone, email, live chat, and instant messaging.Key ResponsibilitiesProvide primary support for...


  • Ciudad Apodaca, Nuevo León, México Grundfos Holding AS A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Sales Support team as a Customer Service Representative. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service. This is an exciting opportunity to work with a dynamic team and...


  • Ciudad Apodaca, Nuevo León, México Pacific Star A tiempo completo

    About the Role: We're looking for a highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing top-notch service and support to ensure a positive shopping experience.Responsibilities:Provide excellent customer service to our customers, responding...


  • Ciudad Apodaca, Nuevo León, México Grundfos Holding AS A tiempo completo

    **Job Summary**We are seeking a highly skilled Customer Service Representative to join our team at Grundfos. As a key member of our sales team, you will be responsible for delivering world-class customer service through various channels, including telephone, email, live chat, and instant messaging.**Key Responsibilities** Enter and maintain manual and...


  • Ciudad Apodaca, Nuevo León, México Motion Industries (Mot) A tiempo completo

    At Motion Industries (Mot), we are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative II. This role is ideal for someone who enjoys working with customers, negotiating prices, and driving sales growth.About the RoleWe offer a competitive salary of $65,000 per year, depending on experience and location. As...


  • Ciudad Apodaca, Nuevo León, México Parker Hannifin Corporation A tiempo completo

    **Job Summary**We are seeking a highly skilled Customer Service Representative to join our team at Parker Hannifin Corporation. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.**Key Responsibilities**Provide timely and effective support to...


  • Ciudad Apodaca, Nuevo León, México Motion Industries (Mot) A tiempo completo

    **Job Summary:**Motion Industries (Mot) is seeking a highly skilled Customer Service Representative II to join our team. In this role, you will be responsible for ensuring customer expectations are accurately determined and fully met.**Key Responsibilities:** Negotiate sales prices and purchase prices within established parameters to influence Motion...


  • Ciudad Apodaca, Nuevo León, México Expeditors A tiempo completo

    Job Title: Customer Service Representative - Critical Logistics ServicesAbout the Role:We are seeking a highly skilled Customer Service Representative to join our Critical Logistics Services team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients in the aviation, automotive, pharmaceutical, retail,...


  • Ciudad Apodaca, Nuevo León, México Expeditors A tiempo completo

    Job DescriptionThis role is part of Expeditors' Critical Logistics Services Customer Service Team (CLS CS), which provides support to major customers in various industries. The team oversees critical logistics shipments, aircraft on ground shipments, and other specialized services. As a subject matter expert, you will ensure exceptional customer service and...


  • Ciudad Apodaca, Nuevo León, México Grundfos Holding AS A tiempo completo

    Grundfos Job OverviewWe are looking for a skilled customer service representative to join our team in Apodaca, MX.Compensation and BenefitsThe estimated salary for this role is $45,000 - $60,000 per year, depending on experience. In addition to a competitive salary, we offer flexible working hours, up to 3 days' additional paid leave for volunteering, annual...


  • Ciudad Apodaca, Nuevo León, México Motion Industries (Mot) A tiempo completo

    Job Summary:At Motion Industries, we are seeking a highly skilled Senior Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for responding to customer inquiries, placing customer orders, and ensuring customer expectations are accurately determined and met.Key Responsibilities:- Negotiate...


  • Ciudad Apodaca, Nuevo León, México Expeditors A tiempo completo

    **Company Overview**Expeditors is a leading logistics company that provides critical services to its customers. Our team of experts works tirelessly to ensure timely and accurate information is provided to our clients.**Job Description**We are seeking a skilled Customer Service Representative to join our Critical Logistics Services team. As a key member of...


  • Ciudad Apodaca, Nuevo León, México Avasa A tiempo completo

    Job DescriptionWe are seeking a skilled Sales Professional to join our team. As a Sales Professional, you will be responsible for providing exceptional customer service and selling our products to clients.Key Responsibilities:Develop and maintain strong relationships with customersSell our products to new and existing customersMeet and exceed sales...


  • Ciudad Apodaca, Nuevo León, México Parker Hannifin Corporation A tiempo completo

    Job SummaryParker Hannifin Corporation is seeking a highly skilled Customer Service Supervisor to manage key customer accounts and oversee the performance of customer service representatives in Mexico. This role requires strong leadership and communication skills to effectively interact with customers, production, logistics, and sales staff.Key...


  • Ciudad Benito Juárez, Nuevo León, México Marriott International A tiempo completo

    Job SummaryWe are seeking a Customer Service Representative to join our team at Marriott International. This is an excellent opportunity for someone who is passionate about delivering exceptional guest experiences.ResponsibilitiesProcess all payment methods in accordance with Accounting procedures and policies.Follow property control audit standards and cash...