Technical Support Team Lead

hace 4 semanas

Ciudad de México, Ciudad de México Stripe A tiempo completo

About the Role

Stripe is seeking a seasoned operations professional to lead our Support Delivery Center team. As a key member of our global operations team, you will be responsible for designing, implementing, and growing our operations capabilities to support our rapidly expanding user base.

Key Responsibilities

  • Recruit, manage, and develop a team of Operations Associates to handle various lines of business, including Tax, Community, and Support operations.
  • Drive strong operational delivery and process improvement, mitigating risk while balancing operational efficiency and user impact.
  • Identify gaps in current systems, policies, and strategies, recommending enhancements and process improvements to mitigate risks.
  • Build a great culture, ensuring team members are happy, effective, and growing in their careers.
  • Set clear goals and direction, providing regular feedback on team members' performance.
  • Be data-driven in your analysis of performance and decision-making.
  • Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment.

Requirements

  • At least 5+ years of experience leading operations support teams.
  • Experience working cross-functionally with multiple teams to deliver high-impact initiatives.
  • Experience in delivering weekly and monthly business metrics and reporting.
  • Excellent written and verbal communication skills.
  • An ability to partner effectively with internal stakeholders.
  • Background in identifying and remediating quality gaps in team performance.
  • Passion for process improvement and innovation.
  • Aptitude to manage technical queries from the team or ability to understand the same to guide the team.
  • Ability to periodically work a weekend day for which you will receive a weekday off.

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.

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