Highly Skilled Technical Support Specialist

hace 2 meses


Mexicali, Baja California, México Sysazzle Servicios Mexico S De Rl De Cv A tiempo completo
About the Role

We are seeking a highly motivated and skilled Remote Help Desk Support Specialist to join our team at Sysazzle Servicios Mexico S De Rl De Cv. As a key member of our support team, you will be responsible for providing efficient and effective technical assistance to our clients.

This role involves resolving issues related to Microsoft Office, Apple devices, laptops, tablets, and more. Your primary tasks will include performing imaging of laptops and setup of new devices, managing remote device/mobile device management using Manage Engine MDM, working with Active Directory for user management and access control as needed, handling password resets and account management tasks, and conducting printer troubleshooting to ensure seamless operation.

Responsibilities
  • Perform imaging of laptops and setup of new devices, including laptops, iPads, tablets, and phones.
  • Manage remote device/mobile device management using Manage Engine MDM.
  • Work with Active Directory for user management and access control as needed.
  • Handle password resets and account management tasks.
  • Conduct printer troubleshooting to ensure seamless operation.
Qualifications and Skills

To succeed in this role, you must have proven experience in a help desk or technical support role, preferably in a remote environment. You should also possess proficiency in Microsoft Office suite and experience with Apple devices. Familiarity with remote device/mobile device management tools, such as Manage Engine MDM, is a plus. Additionally, strong troubleshooting skills and the ability to effectively diagnose and resolve technical issues are essential.

You should have experience in setting up and imaging laptops and other devices, knowledge of Active Directory and basic network concepts is a plus, and excellent communication skills and a customer-oriented mindset are required. Ability to work independently and collaboratively in a remote team environment is also necessary. Relevant certifications, such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, are advantageous but not required.

Salary and Benefits

The estimated salary for this position ranges from $12,000.00 to $16,000.00 per month.

Requirements

High school or equivalent (required)

English (required)

Work Location: On the road



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