Customer Service Representative

hace 1 mes


Reynosa, Tamaulipas, México Johnson Controls A tiempo completo

**Job Summary**:

We are seeking a highly skilled Customer Service Representative to join our global support team at Johnson Controls. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients across the globe.

**Key Responsibilities**:

Interact with customers to address their concerns, answer their questions, and assist them with their needs
Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer at the agreed place and time
Monitor customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Purchase, and Forwarder
Maintenance of planned shipping days (delays, customer requests, etc)
Handle customer questions on deliveries, delays, problems, etc.
Handle customer questions effectively and in a service-oriented manner
Inform customers about changed delivery times and equivalent products
Prepare product and customer reports by gathering data collected during customer interactions
Participate in risk management, which includes the identification of failure modes, hazards, and environmental aspects, their respective assessment, and the definition and implementation of controls
Participate in incident and nonconformity investigations as well as in the determination of the necessary corrective actions
Active participation in plant programs such as SafeTrack observations, suggestion box, Employee Idea System, LPA, and 6S audits
Participate in the training program of the plant attending trainings as scheduled and, when required, acting as internal instructor
Comply with the documented procedures, instructions, and standards of the Integrated Management System and, when required, participate in their review and improvement
Identify and report any injury or potential injury and any potential environmental impact
Identify and intervene to correct unsafe acts and recognize safe behavior
Identify and intervene to correct unsafe and off-standard conditions, when immediate correction is not possible, report to direct manager or to the corresponding department

**Requirements**:

1-3 years' experience in a customer service support center environment preferably in manufacturing with heavy emphasis on sales, distribution, manufacturer, and end-user
Fluent in English
Responsible, well-organized, immediate response to all internal and external customers
Communication and interpersonal skills
Customer-oriented with focus on details
Ability to interact with global teams to develop data analytics and facilitate interaction with business teams within supply chain



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