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**Platform Architect
hace 2 meses
About the Role
We are seeking a highly skilled Platform Architect to join our Customer Outcomes team at ServiceNow. As a key member of our team, you will be responsible for accelerating platform adoption and improving customer outcomes through a portfolio of services.
Key Responsibilities
- Work with customers across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
- Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
- Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
- Translate goals to outcomes into a customer roadmap.
- Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
- Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
- Manage technical governance, and an delivery operating model and governance.
- Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
- Support the sales effort by scoping and estimating the engagement and change orders.
- Be an active contributor of leading practices and expertise related to the ServiceNow platform.
Requirements
- 8+ years progressive experience as part of a professional services organization; or equivalent education/experience
- Management consulting experience
- Ability to travel up to 80%
- Creativity with comfort running programs independently within a 'startup paced' environment
- Success driving complex issues through analysis and resolution
- ServiceNow certifications in aligned workflow
- Industry domain expertise in
- Large program experience leading architecture and design
- Enterprise architecture experience
- Cloud application technology experience
