Helpware Customer Service Ambassador

hace 3 días


Guadalajara, Jalisco, México Helpware A tiempo completo
About Us

At Helpware, we are a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines. Our mission is to provide exceptional customer experience and operational support for modern businesses.

We are seeking highly motivated individuals who can deliver personalized experiences for our clients and customers. As a customer service representative, you will be the face of our company, providing timely responses to customer inquiries via ticketing-based software.

Key Responsibilities:

  • Respond professionally to customer concerns via ticketing-based software
  • Demonstrate strong time management and prioritization skills
  • Utilize excellent problem-solving and troubleshooting skills to resolve issues efficiently
  • Communicate effectively in writing
  • Maintain attention to detail and dedication to customer satisfaction
  • Quickly learn and adapt to new workflows as business needs evolve

Requirements:

  • 1+ year of BPO experience in customer service
  • Excellent verbal and written communication skills in business English
  • Able to maintain confidentiality around proprietary information
  • Pleasant and calm under pressure
  • Strong organizational skills and ability to multitask
  • Solid problem-solving skills

Estimated Salary: $45,000 - $55,000 per annum (dependent on location and experience)



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