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Hotel General Manager
hace 2 meses
About the Role
We are seeking an experienced and dynamic Hotel General Manager to lead the Operations of a location for Selina, a global hospitality company. As a key member of our team, you will be responsible for delivering commercial, financial, and operating results for the location, aligned with the company's goals and strategies.
Key Responsibilities
- Align operational strategies to support commercial goals of the location
- Lead the location Operations Team to ensure delivery of commercial and financial operating results
- Support preparation, presentation, and achievement of the location's annual business plan and budget
Product and Quality
- Strong presence in daily functions of all product areas of the location (Front of the House, Back of the House, F&B, Kitchen, CoWork, Experience) optimizing opportunities and analyzing room for improvement
- Ensure in-depth understanding of the brand, product, and standards
- Conduct daily rounds of the location, including rooms, F&B, common areas, and back of the house to ensure product compliance with brand standards
Finance and Accounting
- Full P&L responsibility over the location, with sound understanding of P&L statements and ability to react with impactful strategies to improve performance
- Review location's month-to-month P&L and reporting systems, understanding fixed overheads, projected vs actual revenue, and variable costs
- Ensure all location liabilities are managed along with the Finance Director
- Maintain strong relationship with landlord, tenants, and vendors
- Negotiate supplier rates and contractor invoices
- Raise purchase orders and ensure requests are efficiently managed based on accurate operational needs
Human Resources
- Lead and support recruitment and selection process for open positions at the location
- Decision maker, alongside the manager, in recruitment of key team members
- Create and manage staffing plan for the location
- Ensure rostered staffing levels are in line with forecast while maintaining high levels of service and experience
- Manage location's payroll
- Actively participate and ensure location teams receive necessary onboarding and training to achieve performance excellence
- Drive location teams to embody the spirit of the Selina brand and support roll-out of initiatives to drive awareness, culture, and financial performance
- Lead implementation of environmental health and safety plan at the location
Commercial
- Understand commercial direction and vision for the location defined by the Country Operations Director and Country Commercial Director/Manager
- Collaborate with Commercial team and manager to review forecasted revenue, ADR, and Occupancy
- Proactively review rates, online ranking, and other metrics to ensure alignment with location's pricing and positioning strategy, competition, current market demand, and occupancy levels to achieve goals
- Generate local partnerships to promote the Selina Brand
- Input and support of the location's Sales & Marketing plan
Experience
- Analyze guest experience results with the Operations Team to understand gap from target and set clear action plans to improve customer satisfaction and desired achieve goals
- Support and manage environment to provide positive experience in all the Selina Communities (guests/visitors, employees & community)
- Work with team to lead and execute experience/events and programming designed for the location
Requirements
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to analyze data and make informed decisions
- Proven track record of delivering commercial, financial, and operating results
- Strong understanding of hospitality industry and operations
- Ability to work in a fast-paced environment and adapt to changing circumstances
