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About the Role
The Customer Success Team at Workday, Inc. is dedicated to delivering exceptional value to our clients through tailored programs and services. Our team of experts works closely with customers to identify and address their business needs, leveraging the power of Workday applications to drive business outcomes.
Key Responsibilities
- Conduct in-depth research to ensure a deep understanding of customer questions and related Workday concepts.
- Deliver targeted consulting services in response to customer requests, providing expert guidance on configuration, demonstrations, and best practices.
- Troubleshoot product configuration to resolve or provide optimal product configuration to meet customer business requirements.
- Clearly and effectively communicate responses and value to customers through various channels.
- Develop and deliver customer presentations on how to utilize Workday features to achieve business goals.
- Provide one-on-one consulting guidance to accelerate customer feature adoption.
- Review customer tenants to identify adoption opportunities and provide recommendations.
- Stay up-to-date with industry trends and best practices, and engage with customers on those topics.
Requirements
- Strong understanding of Workday applications and their business value.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong problem-solving skills and attention to detail.
- Ability to work collaboratively as part of a team.
