Vacation Sales Executive Leader
hace 5 horas
About the Role
As a Vacation Sales Executive Leader at Marriott Vacations Worldwide, you will be responsible for delivering unforgettable experiences that make vacation dreams come true.
Job Summary
This is an exciting opportunity to join our team and contribute to the success of our sales organization. The ideal candidate will have strong leadership skills, excellent communication and interpersonal abilities, and a passion for customer service.
Main Responsibilities
- Contribute feedback to Sr. Director of Sales relating to sales enhancement considerations, package sales, customer service, Sales Management/Sales Executives.
- Provide daily motivation to the sales team to include shift huddles, praise and recognition for goal achievements.
- Ensure that all team members adhere to daily responsibilities and guidelines, and report any challenges to the Sr. Director of Sales for follow-up.
- Make sound judgments for the team as needed based on organization policies and integrity.
- Report daily activities and performance achievements to Sr. Director of Sales for administrative purposes.
- Provide leadership example; conduct hands-on, in-field training for all new hires or current team members on performance notices, as directed by Sr. Director of Sales.
- Direct any on-site customer service issue or request to management team of Sales or Starwood Customer Service.
- Provide liaison between management team and team members to include timely dissemination of program information and updates.
- Directly assist in the sales process as necessary or requested by Sales agents.
- Provide direction and assistance in the development of Sales agent's training and development programs.
- Present product to guest with the utmost integrity, effectiveness, professionalism and consistency of established sales policies and procedures.
- Maintain accurate records of sales activities and provide reports as required.
- Work closely with Quality Assurance Manager/Sales agents to minimize cancellations, provide comprehensive owner assurance and ensure timeliness of closings.
- Manage the cancellation/salvage process to include: Immediate notification to Sales agent and manager in charge of cancellations.
- Timely resolution of rescinding sale to include personal contact or phone conversations with client when necessary.
- Proper notification from Sales agents to Contracts of outcome.
- Updates the Sales Board in the workspace station area daily.
Requirements
To succeed in this role, you will need:
- Bilingual fluency (English-Spanish).
- Availability to work flexible schedules.
- Vacation Ownership Sales Experience.
- Sales/Marketing or tourism career background preferred.
- Proficiency in computers – software knowledge and skills in Microsoft Office applications (Word, Excel, PowerPoint) are a requirement.
- Exceptional customer service orientation and positive disposition, excellent verbal/written skills and work standards, multitasking, follow-up, building business partnerships, attention to details, thriving on ambiguity, openness to differences.
- A competitive salary ranging from $60,000 to $80,000 per year, depending on experience, plus benefits including medical, dental, and vision insurance, 401(k) plan, paid time off, and more.
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