Senior IT Program Coordinator

hace 4 días


Ciudad de México, Ciudad de México HCLTech A tiempo completo

HCLTech is a leading player in the digital transformation landscape, with a presence in 60 countries and a team of 225,000+ people. As a Senior IT Program Coordinator, you will play a crucial role in supporting our clients' digital transformation journey.

Key Responsibilities

  • Providing support for on-call escalations and performing root cause analysis of given issues.
  • Independently resolving tickets within agreed Service Level Agreement (SLA) of ticket volume and time.
  • Adhering to quality standards, regulatory requirements, and company policies.
  • Working on value-adding activities such as knowledge base update & management, training freshers, and coaching analysts.
  • E nsuring positive customer experience and Customer Satisfaction (CSAT) through First Call Resolution and minimum rejected resolutions/reopen cases.

Benefits

  • Meal Support
  • Saving Fund
  • Multinational colleagues & projects
  • Health & Life insurance for you and your family
  • 30 days Christmas bonus
Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Information Technology

Industries

IT Services and IT Consulting



  • Ciudad de México, Ciudad de México Citigroup A tiempo completo

    Job OverviewThe Senior IT Project Coordinator role at Citigroup involves coordinating activities of an IT infrastructure project team. This includes identifying necessary resources and developing schedules to meet completion deadlines.Key ResponsibilitiesCoordinate project activities, develop schedules, and identify necessary resources.Collaborate in the...


  • Ciudad de México, Ciudad de México Bring IT A tiempo completo

    Bring IT is a leading provider of supply chain and business technology solutions. We help our customers optimize their operations, improve efficiency, and reduce costs.Talent Acquisition Coordinator RoleThis is an exciting opportunity for a motivated and detail-oriented individual to join our Talent Acquisition team. The successful candidate will be...

  • IT Project Coordinator

    hace 6 días


    Ciudad de México, Ciudad de México Dexian México A tiempo completo

    We are looking for an IT Project Coordinator to coordinate the implementation of our client's project. As part of this role, you will be working closely with our DevOps Engineer to ensure the smooth execution of the project.Responsibilities:You will be responsible for coordinating the project timeline, ensuring that all tasks are completed on time and within...

  • Program Coordinator

    hace 2 semanas


    Ciudad de México, Ciudad de México EPAM Systems A tiempo completo

    EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most...

  • Program Coordinator

    hace 2 semanas


    Ciudad de México, Ciudad de México EPAM Systems A tiempo completo

    EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most...

  • IT Project Coordinator

    hace 2 días


    Ciudad de México, Ciudad de México Bull IT Services LTD A tiempo completo

    Job Summary:We are looking for a highly skilled IT Project Coordinator to join our team at Bull IT Services LTD. In this role, you will be responsible for coordinating testing efforts across multiple applications and releases within our data warehouse environment.The ideal candidate will possess excellent communication skills, with the ability to work...


  • Ciudad de México, Ciudad de México Ford Motor Company A tiempo completo

    About the RoleFord Motor Company is seeking an IT Infrastructure Program Manager to lead the delivery of IT infrastructure projects. This role involves managing large scope programs, business relationships, and communicating with senior management.The ideal candidate will have experience in vendor management, financial management, and procurement processes....


  • Ciudad de México, Ciudad de México Essity A tiempo completo

    We're looking for a skilled Senior Project Coordinator to join our team in Latin America. This role will be responsible for managing complex projects, prioritizing resources, and driving goal accomplishment.About the RoleAs a Senior Project Coordinator, you'll work closely with cross-functional teams to identify project needs, coordinate resources, and...

  • Senior IT Professional

    hace 7 días


    Ciudad de México, Ciudad de México EOS IT Solutions A tiempo completo

    About Us:EOS IT Solutions is a global technology and logistics company providing IT support services to major industry leaders. We focus on customer satisfaction, superior service quality, and support for our partners and employees.About the Role:We are seeking a talented Senior Database Administrator to consolidate databases after a recent client...


  • Ciudad de México, Ciudad de México Bring It A tiempo completo

    As a Talent Acquisition Coordinator, you will be key in supporting and guiding the Talent Acquisition team to ensure an efficient and engaging hiring process.You will coordinate recruitment activities, manage candidate communication, and assist with employer branding efforts.About the companyBring IT is an end to end supply chain and business technology firm...


  • Ciudad de México, Ciudad de México Bring IT A tiempo completo

    As a Talent Acquisition Coordinator, you will be key in supporting and guiding the Talent Acquisition team to ensure an efficient and engaging hiring process. You will coordinate recruitment activities, manage candidate communication, and assist with employer branding efforts. About the company Bring IT is an end to end supply chain and business technology...


  • Ciudad de México, Ciudad de México ENGINEERINGUK A tiempo completo

    Job DescriptionWe are seeking a highly organized and detail-oriented Senior Project Coordinator to join our team at ENGINEERINGUK. In this role, you will provide administrative support to our project managers, assist with project coordination and planning, and help ensure timely project delivery.The ideal candidate will have 2+ years of experience in a...


  • Ciudad de México, Ciudad de México Warner Bros. Discovery A tiempo completo

    Welcome to Warner Bros. Discovery, where we bring stories to life and create unforgettable experiences.Our team is seeking a highly skilled Senior Contract Coordinator to join our ranks. As a key member of our business operations team, you will be responsible for preparing contracts, amendments, and product notices using established templates for orders.The...

  • Local It Coordinator

    hace 3 semanas


    Ciudad de México, Ciudad de México Faurecia A tiempo completo

    **Local IT Coordinator**:Date: 07-Sep-2021Country/Region: MXCity: SAN LUIS POTOSI FISContract Type: UnlimitedRequisition ID: 24081The role of a Lead IT Technician is to support the facility, support other technicians issues and IT Shared Services North America in the daily operations of the local network and IT hardware connected to it This position shall...


  • Ciudad de México, Ciudad de México Arrow Electronics A tiempo completo

    IT Project Coordinator for Enterprise SolutionsWe are seeking a highly organized and detail-oriented IT Project Coordinator for Enterprise Solutions to join our IT team at Arrow Electronics. The ideal candidate will have experience in project coordination, ERP systems, and supply chain management.Responsibilities:Coordinate IT projects from initiation to...


  • Ciudad de México, Ciudad de México Citigroup A tiempo completo

    Project Coordinator RoleCitigroup is seeking a highly skilled Project Coordinator for IT Infrastructure to join our team. In this role, you will lead project activities, develop schedules, and identify necessary resources. You will also collaborate with cross-functional teams, communicate project status to stakeholders, and maintain accurate project...

  • Senior IT Professional

    hace 24 horas


    Ciudad de México, Ciudad de México O&M Halyard Latinoamérica A tiempo completo

    O&M Halyard Latinoamérica is seeking a highly experienced Senior IT Professional to join our team. As a senior IT professional, you will play a key role in the design, implementation, and maintenance of our IT systems and infrastructure.Responsibilities:Design and implement efficient IT systems and infrastructure to meet business requirements.Collaborate...

  • IT Operations Coordinator

    hace 34 minutos


    Ciudad de México, Ciudad de México ROMY | Business Matchmaker A tiempo completo

    We are seeking a highly skilled IT Operations Coordinator to join our team. In this role, you will be responsible for managing vendor coordination, order tracking, and customer communication.You will play a key part in ensuring IT purchases, invoices, and service requests are handled efficiently. You will work closely with vendors to resolve order issues and...


  • Ciudad de México, Ciudad de México ICON A tiempo completo

    We are currently seeking a highly skilled Senior Project Coordinator to join our dynamic team at ICON. As a Senior Project Coordinator, you will play a crucial role in ensuring the successful delivery of projects by coordinating resources, managing timelines, and communicating with stakeholders.About the JobDevelop and maintain detailed project plans,...


  • Ciudad de México, Ciudad de México McCormick & Company, Incorporated A tiempo completo

    We are a leader in herbs, spices, seasonings, and condiments – and we're only getting started. At Mccormick & Company, Incorporated, we're always looking for new people to bring their unique flavor to our team.Our employees – all 14,000 of us across the world – are what makes this company a great place to work.We are looking to hire a Senior Payroll...