Senior IT Program Coordinator
hace 4 días
HCLTech is a leading player in the digital transformation landscape, with a presence in 60 countries and a team of 225,000+ people. As a Senior IT Program Coordinator, you will play a crucial role in supporting our clients' digital transformation journey.
Key Responsibilities
- Providing support for on-call escalations and performing root cause analysis of given issues.
- Independently resolving tickets within agreed Service Level Agreement (SLA) of ticket volume and time.
- Adhering to quality standards, regulatory requirements, and company policies.
- Working on value-adding activities such as knowledge base update & management, training freshers, and coaching analysts.
- E nsuring positive customer experience and Customer Satisfaction (CSAT) through First Call Resolution and minimum rejected resolutions/reopen cases.
Benefits
- Meal Support
- Saving Fund
- Multinational colleagues & projects
- Health & Life insurance for you and your family
- 30 days Christmas bonus
Mid-Senior level
Employment TypeFull-time
Job FunctionInformation Technology
IndustriesIT Services and IT Consulting
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