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Enterprise Software Solutions Architect
hace 3 semanas
Maximize Your Career as a Cloud Application Services Lead
SAP, a global leader in cloud-based software solutions, is seeking an exceptional professional to fill the role of Cloud Application Services Lead. As a key member of our team, you will have the opportunity to drive customer satisfaction, promote service excellence, and grow revenue through upselling and cross-selling CAS offerings.
About the Role:
- Your primary responsibility will be to lead the CAS engagement across the customer lifecycle, ensuring successful service delivery and meeting margin and revenue targets.
- Work closely with customers to understand their needs and develop tailored solutions, leveraging your expertise in SAP solutions and services.
- Create and maintain success service plans, outlining resources, activities, and timelines required for successful service delivery.
- Collaborate with other teams to expand customer use of SAP's portfolio and services, identifying opportunities for cross-selling and up-selling.
- Strong analytical and problem-solving skills, combined with excellent communication and interpersonal skills, are essential for this role.
Key Requirements:
- Bachelor's degree in IT & Business Management or related field.
- 8+ years of experience in customer account services, relationship management, or similar role.
- Hands-on experience in at least one SAP Solution Area (e.g., S/4 Hana – FI, MM, SuccessFactors, BTP…).
- Solid experience in SAP Implementation Projects / Project Management and/or Managed Services.
- Excellent documentation, communication, facilitation, and interpersonal skills.
- Strong understanding of operational and financial metrics.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- English and Japanese language proficiency is a must.
