Technical Consultant

hace 3 días


Ciudad de México, Ciudad de México Avaya A tiempo completo

We are seeking a Technical Specialist to join our team at Avaya. This role involves providing onsite support for systems in production, including software and hardware applications, to customers or field personnel using remote and telephone diagnostic capabilities.

The ideal candidate will have experience managing basic level Operating Systems, Data Bases, HTML protocol, Network systems, and communications protocols. Experience with VoIP and SIP technologies or Avaya technical support is also desirable.

Key responsibilities include:

  • Providing customer support regarding Avaya Aura Communication Manager, Avaya Session Manager, Avaya System Manager, Media Servers, IP Office, Avaya provisioning software, and IP networking.
  • Troubleshooting SIP environments and system integrations.
  • Supporting Voice over IP, end points, and trunks.
  • Supporting contact center applications.
  • Troubleshooting connectivity issues to peripheral/adjunct equipment such as CMS/IVR/Experience Portal/EMMC/AES/Recording systems.

A strong understanding of digital/IP telephony and VoIP principles is essential, along with the ability to diagnose trouble on SIP environments/system integrations and troubleshoot IP/SIP telephony environments, IP protocol traces, and integration products.

A bachelor's degree in a technical field, such as Telecommunications, Electrical Engineering, Computer Science, or equivalent related technical experience, is required. The ideal candidate will also have experience providing Technical Support Services at a Tier 1,2 level in a 24/7 environment.

This role comes with an estimated salary range of $80,000 - $120,000 per year, depending on location and experience. In addition to a competitive salary, we offer comprehensive health insurance plans, wellness programs, and opportunities for professional growth and development.


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