Enterprise Systems Specialist
hace 7 días
Persistent Systems is a leading provider of digital engineering and enterprise modernization services. We empower our clients to anticipate and respond to changing market conditions by leveraging cutting-edge technologies and industry expertise.
With a presence in 19 countries and a team of over 23,900 professionals, we have established ourselves as a trusted partner for many industry-leading organizations worldwide. Our commitment to innovation, quality, and customer satisfaction has earned us recognition in various awards and indices, including the Dow Jones Sustainability World Index and the 2024 ISG Star of Excellence Awards.
We are passionate about creating a values-driven and people-centric work environment that enables our employees to accelerate their growth, impact the world positively, and enjoy collaborative innovation. If you're a motivated individual looking to make a difference, join us in this exciting journey
About the RoleJob OverviewWe are seeking an experienced Systems Engineer to join our team in Guadalajara. As a key member of our IT infrastructure team, you will be responsible for providing comprehensive support to our users, troubleshooting complex issues, and collaborating with cross-functional teams to enhance our IT systems.
Key Responsibilities- Provide timely and effective support to end-users, ensuring minimal downtime and optimal system performance.
- Identify and troubleshoot root causes of issues, escalating them to senior engineers as necessary.
- Collaborate with IT teams to design, implement, and maintain efficient IT systems and processes.
- Develop and maintain Standard Operating Procedures (SOPs) to ensure consistency and quality in our IT operations.
- Configure and manage laptops using SCCM and Autopilot to ensure seamless deployment and setup of end-user devices.
- Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
- 5+ years of experience in an IT Service Desk role or a similar field.
- Technical Expertise: Familiarity with Microsoft 365, Outlook, and ticketing tools (e.g., Submit, Remedy).
- Systems & Networking: Hands-on experience with SCCM, Active Directory, and networking fundamentals.
- Communication Skills: Strong verbal and written communication skills, with the ability to effectively explain technical issues and solutions to end-users.
- Organizational Skills: Ability to structure and document SOPs efficiently.
- Excel Skills: Proficient in Excel at a basic level or higher.
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