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Customer Service Associate

hace 3 semanas

Hermosillo, Sonora, México Motion Industries, Inc A tiempo completo

Motion Industries, Inc is seeking a motivated and detail-oriented Customer Service Associate to join our team. As a key member of our customer-facing staff, you will be responsible for providing exceptional service to our clients through accurate order fulfillment and efficient communication.

Job Description
  • Fulfill customer orders: Respond to basic customer inquiries regarding products, provide quotes, and handle order entry.
  • Manage incoming calls: Place customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).

Key Responsibilities:

  • Negotiate sale price and purchase price within certain parameters to influence Motion Industries' gross profit.
  • Adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing profit for Motion Industries.
  • Build customer relationships to drive repeat business by relating to the customer and driving process improvements.

Requirements:

  • Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
  • Strong communication skills, including written, verbal, and listening.
  • Able to multi-task and time management skills required.