Operations Manager

hace 13 horas


Ciudad de México, Ciudad de México World Business Lenders, LLC A tiempo completo

About World Business Lenders, LLC

We are seeking a highly skilled Operations Manager to join our Business Management Department. In this role, you will be responsible for managing projects and initiatives to improve efficiency within our Operations teams.

Key Responsibilities:

  • Develop communications, policies, procedures, forms, and reporting for various business units.
  • Lead and manage a team of Business Management staff to execute all related deliverables.
  • Work closely with assigned departments to streamline communication, workflow, and processes.
  • Draft Standard Operating Procedures (SOPs) and implement/monitor Service Level Agreements (SLAs) companywide.
  • Collaborate with HR to recommend optimal staffing and reporting lines based on workflow, volume, and task nature.

Requirements:

  • 3-5 years experience in project management or a relevant field.
  • Loan/mortgage industry experience preferred.
  • 100% fluency in English, with exceptional English verbal and written communication skills.
  • Bachelor's Degree in Business Administration, Finance, Economics, or a related field preferred.
  • Experience with Microsoft: Outlook, Excel, Word, PowerPoint required; Teams experience required.

Benefits:

  • Contract/Consultant position.
  • DOE.
  • 11 US Paid Holidays.

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