Order Entry Professional

hace 6 días


Ciudad Apodaca, Nuevo León, México Abb A tiempo completo

**About Us:**

A global leader in electrification, ABB is energizing the transformation of society and industry to achieve a more productive, sustainable future.

We strive for diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations.

Our team is committed to welcoming and celebrating individual differences.

**Job Summary:**

We are seeking an experienced Order Entry Specialist to join our team. The successful candidate will be responsible for accurately entering customer Purchase Orders (POs).

This role involves driving cross-functional issue resolution (order cleaning for both manual and electronic orders), using required tooling, in a timely manner and within SLAs.

The position reports to the Customer Support Manager.

**Key Responsibilities:**

- Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.

- Coordinates resolution with After-Sales Service and/or Spare Parts teams.

- Recommends appropriate solutions for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.

- Proactively informs customers about issue status based on inputs and clarifies any questions.

- Ensures a positive customer experience throughout the entire process.

- Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting relevant information.

- Tracks regular target performance and provides results to management.

**Requirements:**

- 1 year of experience working as Order Entry Specialist or related.

- A bachelor's degree in Administration, Financial, Economics or similar.

- Knowledge of SAP.

- Experience in Planning & Fulfillment.

- Advanced English level.


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