Global Training Operations Manager

hace 23 horas


Ciudad de México, Ciudad de México Stripe A tiempo completo

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.

We're seeking a skilled Global Training Operations Manager to join our team in Mexico City. In this role, you'll oversee regional training operations, facilitate the delivery of training programs, and work with partners and stakeholders to launch new learning initiatives.

Your Responsibilities

  • Oversight of L&D programs, including onboarding and uptraining curricula, auditing training processes, and evaluating learning interventions
  • Delivery of onboarding trainings and ongoing skills development training to operations associates
  • Collaboration with partners and stakeholders to write curriculum, test, and deliver new training programs at the Mexico City SDC
  • Coordination of a growing team of facilitators, SMEs, coaches, and QAs
  • Closely working with Stripe learning teams to define strategic objectives and short-term tactics for high-impact training initiatives
  • Conducting assessments and analysis to identify and address new development needs

About You

We're looking for someone with 3+ years of experience in learning and development, preferably with expertise in financial crimes risk areas like AML, CTF, fraud, EDD, KYC, and sanctions.

You should have rigorous program management skills, a passion for engaging facilitation, and proven success building processes and training systems that deliver consistent results.

A strong understanding of operational rigor, systems thinking, and human-centric approaches to education and culture building is essential. Excellent written and verbal communication skills, along with business proficiency in English, are also required.

What We Offer

As a valued member of our team, you'll enjoy a competitive salary of $120,000 - $180,000 per year, depending on experience, plus benefits including health insurance, retirement plans, and opportunities for growth and development.

We strive to create an inclusive environment where everyone feels welcome and supported. Our teams work collaboratively to achieve shared goals, and we encourage open communication and feedback.



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