Senior Customer Quality Engineer

hace 4 semanas


Tijuana, Baja California, México TPE de México, S. de R.L. de C.V. A tiempo completo

Descripción del Puesto

Resumen

Buscamos a un Senior Customer Quality Engineer con experiencia en calidad en entornos de manufactura y ingeniería para unirse a nuestro equipo en TPE de México, S. de R.L. de C.V.

Responsabilidades

  1. Actuar como punto de contacto principal para representantes de clientes senior en asuntos relacionados con la calidad.
  2. Dirigir reuniones con clientes y revisiones de calidad, proporcionando informes detallados y actualizaciones sobre métricas de calidad.
  3. Administrar reclamaciones y escalaciones de clientes de alta prioridad, asegurando una resolución oportuna y efectiva.
  4. Dirigir y facilitar investigaciones de análisis de causa raíz (RCA) para problemas complejos o recurrentes de clientes.
  5. Supervisar la implementación de acciones correctivas y preventivas (CAPA) utilizando métodos como 8D, 5-¿Por qué? y herramientas de Six Sigma.
  6. Asegurar que los problemas se resuelvan sistemáticamente y no reocurren trabajando estrechamente con equipos de manufactura e ingeniería.
  7. Supervisar el desempeño de la calidad de los productos y asegurar la conformidad con los requisitos de los clientes y estándares internos.
  8. Impulsar iniciativas de mejora continua dentro de la organización analizando tendencias de calidad, reclamaciones de clientes y datos de producción.
  9. Dirigir proyectos interfuncionales destinados a mejorar la calidad de los productos, la eficiencia de los procesos y la satisfacción del cliente.
  10. Colaborar con equipos de diseño y desarrollo de productos para asegurar que los nuevos productos cumplan las expectativas de calidad de los clientes desde un principio.
  11. Desarrollar y presentar informes de alto nivel sobre el desempeño de la calidad del cliente, incluyendo indicadores clave de desempeño (KPI) y tasas de defectos.
  12. Comunicar hallazgos y tendencias a la gerencia senior y a los clientes, asegurando transparencia y alineación.
  13. Registrar y informar sobre la efectividad de las acciones correctivas y las mejoras de procesos.
  14. Asegurar la conformidad con estándares específicos de la industria (por ejemplo, ISO 9001, IATF 16949) y requisitos de los clientes.
  15. Dirigir auditorías internas y externas, asegurando que se cumplan los requisitos de los clientes y los estándares del sistema de calidad.
  16. Preparar y supervisar auditorías de calidad de clientes y actuar como representante clave durante estas reuniones.

Requisitos del Cargo

  • Grado en Ingeniería, Gestión de Calidad o campo relacionado (maestría recomendada).
  • Más de 7 años de experiencia en ingeniería de calidad, con enfoque en roles de atención al cliente en entornos de manufactura o ingeniería.
  • Registro probado de resolución de problemas de calidad complejos de clientes y mejora de la calidad.
  • Extensa experiencia con sistemas de gestión de calidad, auditorías de clientes y conformidad regulatoria.

Competencias

  • Conocimiento avanzado de herramientas de gestión de calidad como Six Sigma, FMEA, 8D, 5-¿Por qué? y control de procesos estadísticos (SPC).
  • Excelentes habilidades de liderazgo, comunicación y negociación, con la capacidad de construir fuertes relaciones con clientes y equipos internos.
  • Domino en análisis de datos, análisis de causa raíz y sistemas de software de calidad.
  • Comprensión sólida de estándares y regulaciones de la industria (ISO 9001, IATF 16949 o equivalente).
  • Capacidad para gestionar múltiples proyectos y priorizar el trabajo en un entorno acelerado.

Certificaciones

  • Ingeniero de Calidad Certificado (CQE), Six Sigma Green Belt o otras certificaciones de calidad relevantes recomendadas.

Beneficios

  • Beneficios de acuerdo a la LFT.
  • Fondo de ahorro.

Número de Vacantes

  • 1.

Área

  • Calidad.

Contrato

  • Permanente.

Modalidad

  • Presencial.

Turno

  • Diurno.

Jornada

  • Tiempo Completo.

Horario

  • Tiempo completo.

Estudios

  • Carrera con título profesional.

Inglés

  • Hablado: Avanzado.
  • Escrito: Avanzado.

Disponibilidad para viajar

  • Si.

Enlace de Oferta

  • #J-18808-Ljbffr.


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