Senior Customer Quality Engineer
hace 4 semanas
Descripción del Puesto
Resumen
Buscamos a un Senior Customer Quality Engineer con experiencia en calidad en entornos de manufactura y ingeniería para unirse a nuestro equipo en TPE de México, S. de R.L. de C.V.
Responsabilidades
- Actuar como punto de contacto principal para representantes de clientes senior en asuntos relacionados con la calidad.
- Dirigir reuniones con clientes y revisiones de calidad, proporcionando informes detallados y actualizaciones sobre métricas de calidad.
- Administrar reclamaciones y escalaciones de clientes de alta prioridad, asegurando una resolución oportuna y efectiva.
- Dirigir y facilitar investigaciones de análisis de causa raíz (RCA) para problemas complejos o recurrentes de clientes.
- Supervisar la implementación de acciones correctivas y preventivas (CAPA) utilizando métodos como 8D, 5-¿Por qué? y herramientas de Six Sigma.
- Asegurar que los problemas se resuelvan sistemáticamente y no reocurren trabajando estrechamente con equipos de manufactura e ingeniería.
- Supervisar el desempeño de la calidad de los productos y asegurar la conformidad con los requisitos de los clientes y estándares internos.
- Impulsar iniciativas de mejora continua dentro de la organización analizando tendencias de calidad, reclamaciones de clientes y datos de producción.
- Dirigir proyectos interfuncionales destinados a mejorar la calidad de los productos, la eficiencia de los procesos y la satisfacción del cliente.
- Colaborar con equipos de diseño y desarrollo de productos para asegurar que los nuevos productos cumplan las expectativas de calidad de los clientes desde un principio.
- Desarrollar y presentar informes de alto nivel sobre el desempeño de la calidad del cliente, incluyendo indicadores clave de desempeño (KPI) y tasas de defectos.
- Comunicar hallazgos y tendencias a la gerencia senior y a los clientes, asegurando transparencia y alineación.
- Registrar y informar sobre la efectividad de las acciones correctivas y las mejoras de procesos.
- Asegurar la conformidad con estándares específicos de la industria (por ejemplo, ISO 9001, IATF 16949) y requisitos de los clientes.
- Dirigir auditorías internas y externas, asegurando que se cumplan los requisitos de los clientes y los estándares del sistema de calidad.
- Preparar y supervisar auditorías de calidad de clientes y actuar como representante clave durante estas reuniones.
Requisitos del Cargo
- Grado en Ingeniería, Gestión de Calidad o campo relacionado (maestría recomendada).
- Más de 7 años de experiencia en ingeniería de calidad, con enfoque en roles de atención al cliente en entornos de manufactura o ingeniería.
- Registro probado de resolución de problemas de calidad complejos de clientes y mejora de la calidad.
- Extensa experiencia con sistemas de gestión de calidad, auditorías de clientes y conformidad regulatoria.
Competencias
- Conocimiento avanzado de herramientas de gestión de calidad como Six Sigma, FMEA, 8D, 5-¿Por qué? y control de procesos estadísticos (SPC).
- Excelentes habilidades de liderazgo, comunicación y negociación, con la capacidad de construir fuertes relaciones con clientes y equipos internos.
- Domino en análisis de datos, análisis de causa raíz y sistemas de software de calidad.
- Comprensión sólida de estándares y regulaciones de la industria (ISO 9001, IATF 16949 o equivalente).
- Capacidad para gestionar múltiples proyectos y priorizar el trabajo en un entorno acelerado.
Certificaciones
- Ingeniero de Calidad Certificado (CQE), Six Sigma Green Belt o otras certificaciones de calidad relevantes recomendadas.
Beneficios
- Beneficios de acuerdo a la LFT.
- Fondo de ahorro.
Número de Vacantes
- 1.
Área
- Calidad.
Contrato
- Permanente.
Modalidad
- Presencial.
Turno
- Diurno.
Jornada
- Tiempo Completo.
Horario
- Tiempo completo.
Estudios
- Carrera con título profesional.
Inglés
- Hablado: Avanzado.
- Escrito: Avanzado.
Disponibilidad para viajar
- Si.
Enlace de Oferta
- #J-18808-Ljbffr.
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