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Concierge Ambassador

hace 2 meses

Pto Vallarta, Jalisco, México Marriott International, Inc A tiempo completo
Job Summary

We are seeking a highly skilled and attentive Concierge to join our team at Marriott International, Inc. As a Concierge, you will be responsible for providing exceptional guest service, ensuring seamless experiences, and exceeding expectations.

Key Responsibilities
  • Respond to guest requests for special arrangements or services, such as transportation, reservations, and dry cleaning, by making arrangements or identifying appropriate providers.
  • Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
  • Gather, summarize, and provide information to guests about the property and surrounding area amenities, including special events and activities.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Monitor club lounge for seating availability, service, safety, and well-being of guests.
Requirements
  • Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
  • Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
  • Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
  • Comply with quality assurance expectations and standards.
About Marriott International, Inc

Marriott International, Inc is a global hospitality company that operates a portfolio of brands, including Marriott Hotels, JW Marriott, and more. We are committed to providing exceptional guest experiences and creating opportunities for our associates to grow and develop their careers.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.