Senior Business Systems Analyst
hace 1 mes
At Bombardier, we foster a collaborative environment where innovative ideas thrive. If you have a great idea, we provide the perfect setting for it to grow into a successful product or customer experience.
**Key Responsibilities:**
Be the second point of contact for escalations
- Deliver exceptional IT support service to users
- Contribute to the improvement of production processes
- Ensure high levels of support service
- Provide 2nd line support to Bombardier users
- Ensure timely resolution of requests in line with agreed SLAs
- Fix and resolve issues and queries where possible
- Respond to and monitor alarms via our industry-leading monitoring software
- Engage with 2nd and 3rd line teams to seek advice or escalate complex issues
- At least 9 years of experience in a service delivery role is essential
- Bachelor's degree in Computer Science, telecommunications, or related
- Proven ability to manage large volume activities, across multiple work streams
- Experience working with ServiceNow and MS Excel
- Experience with the service desk, including support functions, and SLA management
- Proven track record with another managed services company would be preferable but not essential
- Some experience of IT desktop management desirable but not essential
- Desirable experience of project management
- Advanced level in English
- Ideally with a background in technology via study or previous roles, experience of general infrastructure and technical support
- Friendly, personable, and empathetic with good leadership skills
- Excellent written and verbal communication skills
- Logical and analytical thinking
Bombardier Aerospace is an equal opportunity employer with a non-discrimination policy.
Your ideas move people.
**Job Details:**
**Job Title:** Senior Business Systems Analyst
**Primary Location:** Aerospace Mexico (B.A.M)
**Organization:** Aerospace Mexico (B.A.M)
**Shift:**
**Employee Status:** Regular
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