Digital Collections Specialist

hace 2 semanas


Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

Ria's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers. Works with Ria's Digital Team to manage follow-up on customer accounts with outstanding balances from Digital Orders.



Key Responsibilities:
  • Billing and Recovery:
    • Manages the billing process for unpaid digital orders.
    • Verifies customer information and offers payment options.
    • Follows up on the recovery of funds and reactivation of customer profiles.
    • Provides payment receipts to customers when requested.
  • Customer Service:
    • Answers incoming calls and resolves customer inquiries.
    • Delivers a consistent and professional level of service at all times.
    • Achieves recovery targets and call quality objectives.
    • Handles each call promptly and in the correct manner, updating records accordingly.
  • Data Management:
    • Inputs customer-related data accurately and efficiently.
    • Resolves disputes and ensures that caller concerns are actioned correctly.
    • Manages difficult customers while remaining polite, tactful, honest, and firm.


Minimum Requirements:
  • College Degree preferred.
  • Fluency in English and Spanish preferred.
  • Strong communication skills.
  • Must be detail-oriented, with the ability to work independently.
  • Knowledge of Excel and Microsoft Office.
  • Accounting/Finance/Banking Background preferred.

Benefits: Our package includes a competitive salary, 1 month of Aguinaldo (Christmas bonus), 15 days' vacation, life insurance, food vouchers, and work-life balance.

Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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