Gaming Support Specialist

hace 4 semanas


Ciudad de México, Ciudad de México Lionbridge A tiempo completo

At Lionbridge Games, we're seeking a skilled Gaming Support Specialist to join our team. As a key member of our support team, you'll be responsible for providing expert assistance to players, resolving complex issues, and ensuring our support processes are efficient.

Key Responsibilities:

  • Provide expert-level support to players, addressing complex issues, technical challenges, and escalated cases.
  • Lead by example with a polite, professional, and empathetic approach to player interactions.
  • Collaborate with the support team to prioritize and manage support tickets and escalations.
  • Identify and document recurring player issues, sharing insights with the team and development department.
  • Contribute to the creation of support resources, including FAQs, tutorials, and troubleshooting guides.
  • Stay informed about game updates, changes, and known issues to provide accurate and up-to-date information.
  • Act as a mentor to junior support agents, assisting with their training and development.
  • Promote a positive and constructive atmosphere within the gaming community.

Requirements:

  • Strong communication and interpersonal skills.
  • Extensive gaming knowledge and a deep understanding of game mechanics.
  • Proven experience in a player support role or a similar customer service position.
  • Advanced technical proficiency and the ability to troubleshoot complex gaming issues.
  • High school diploma or equivalent; relevant certifications or coursework is a plus.
  • Excellent written and verbal English communication skills.

Compensation: 22,500.00 MXN/Monthly



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