Gaming Support Specialist
hace 4 semanas
At Lionbridge Games, we're seeking a skilled Gaming Support Specialist to join our team. As a key member of our support team, you'll be responsible for providing expert assistance to players, resolving complex issues, and ensuring our support processes are efficient.
Key Responsibilities:
- Provide expert-level support to players, addressing complex issues, technical challenges, and escalated cases.
- Lead by example with a polite, professional, and empathetic approach to player interactions.
- Collaborate with the support team to prioritize and manage support tickets and escalations.
- Identify and document recurring player issues, sharing insights with the team and development department.
- Contribute to the creation of support resources, including FAQs, tutorials, and troubleshooting guides.
- Stay informed about game updates, changes, and known issues to provide accurate and up-to-date information.
- Act as a mentor to junior support agents, assisting with their training and development.
- Promote a positive and constructive atmosphere within the gaming community.
Requirements:
- Strong communication and interpersonal skills.
- Extensive gaming knowledge and a deep understanding of game mechanics.
- Proven experience in a player support role or a similar customer service position.
- Advanced technical proficiency and the ability to troubleshoot complex gaming issues.
- High school diploma or equivalent; relevant certifications or coursework is a plus.
- Excellent written and verbal English communication skills.
Compensation: 22,500.00 MXN/Monthly
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