Senior Logistics Operations Specialist

hace 3 semanas

Ciudad de México, Ciudad de México Maersk A tiempo completo

Company Overview

">We are a leading logistics company, committed to delivering exceptional service and solutions to our customers.

Salary:

">The estimated salary for this role is $65,000 - $80,000 per annum, depending on experience.

Job Description

">This role involves providing excellent customer service, proactively identifying issues, and mitigating them to achieve best-in-class customer satisfaction. As the primary point of contact for key customers, you will be responsible for end-to-end customer experience, working closely with internal and external stakeholders.

Key Responsibilities

">
  • ">
  • Deliver a best-in-class customer service experience.">
  • Act as the first point of contact for customer needs.">
  • Focal contact point between origins/destinations and for assigned brokers.">
  • Execution of day-to-day order management and local activities.">
  • Destination milestones monitoring & Document management.">
  • Follow up on origin's performance, data quality reports, escalations, and carrier issues.">
  • Exception Management & Resolutions.">
  • Handling of claims and issues.">
  • Lead root cause analysis.">
  • Regularly review and update SOP/IOPs.">
  • Respond to all enquiries in a timely and accurate manner.">
  • Ensure smooth execution of end-to-end shipments by working closely with customers and 3PL as well as internal/external stakeholders.">
  • Ensure all activities are conducted in compliance with customer SOP.">
  • Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desires.">
  • Take ownership of customer issues and solve in an urgent and responsible manner.">
  • Be fully responsible for customer satisfaction.">
  • To monitor the performance of third-party suppliers with the aim of identifying areas for improvement.">
  • Coordinating shipment operations with stakeholders in time to make the shipment depart/arrive regarding the customer expectation.">
  • Look for improvements in ways of working and drive for service delivery excellence and increase business efficiency.">
  • Focusing on high-quality data to set a high standard for all assignments managed.">
  • Proactively identify challenges within clients supply chain process and suggest solutions to optimize the process.">
  • Proactively follow up and keep customer informed of any issues or changes to their shipment.">

Required Skills and Qualifications

">This role requires at least 2 years of experience in operations or customer services roles in international transportation, logistics, or freight forwarding. A Bachelor's degree in international commerce, administration, economy, engineering careers, or related areas is also required. Proficient in English at an intermediate high level, both written and spoken communication (70-90%), is necessary. Additionally, analytical and problem-solving skills, ability to work under pressure keeping quality focus, excellent stakeholder management and communication-skills, planning and execution capabilities, Microsoft tools: Outlook, Teams, OneDrive, positive, proactive, persistent, responsible, organized, high sense of urgency, focus on details, good communication skills, and fast learner.

Benefits

">Maersk offers a competitive salary, benefits package, and opportunities for professional growth and development.

Others

">We are committed to a diverse and inclusive workplace and welcome applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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