Quality Assurance Lead
hace 20 horas
About the Role:
We are seeking a highly skilled Quality Assurance Lead to supervise safety, quality, customer experience, and productivity of our Inventory Control & Quality Assurance department.
Key Responsibilities:
- Measure quality and inventory transaction integrity accuracy while providing feedback to the operation.
- Develop and execute daily, weekly, and monthly action plans that increase quality, inventory accuracy, and service.
- Plan for and identify root causes of inventory deviations through cause and effect analysis.
- Supervise a team of 20-30 hourly associates in Inventory Control/Quality Assurance operations within the fulfillment center.
- Analysis of data trends to detect areas of improvement and define action plans to meet KPIs.
Requirements:
- Bachelor's degree.
- Experience in warehouse operations leading teams of at least 20 individuals in training, coaching, and staff development.
- Experience working in Inventory Control, Quality, and/or Analysis.
- ICQA (Inventory Control & Quality Assurance) experience related to inventory discrepancy investigations and processes.
- Proficiency in database engines such as SQL or Power BI.
- Knowledge of Sarbanes-Oxley (SOX) compliance.
- Programming skills (Visual Basic or related).
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