Quality Assurance Lead

hace 20 horas


León de los Aldama, Guanajuato, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

About the Role:

We are seeking a highly skilled Quality Assurance Lead to supervise safety, quality, customer experience, and productivity of our Inventory Control & Quality Assurance department.

Key Responsibilities:

  1. Measure quality and inventory transaction integrity accuracy while providing feedback to the operation.
  2. Develop and execute daily, weekly, and monthly action plans that increase quality, inventory accuracy, and service.
  3. Plan for and identify root causes of inventory deviations through cause and effect analysis.
  4. Supervise a team of 20-30 hourly associates in Inventory Control/Quality Assurance operations within the fulfillment center.
  5. Analysis of data trends to detect areas of improvement and define action plans to meet KPIs.

Requirements:

  • Bachelor's degree.
  • Experience in warehouse operations leading teams of at least 20 individuals in training, coaching, and staff development.
  • Experience working in Inventory Control, Quality, and/or Analysis.
  • ICQA (Inventory Control & Quality Assurance) experience related to inventory discrepancy investigations and processes.
  • Proficiency in database engines such as SQL or Power BI.
  • Knowledge of Sarbanes-Oxley (SOX) compliance.
  • Programming skills (Visual Basic or related).

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