Head of Claims Operations LAC Leader

hace 3 semanas


Ciudad de México, Ciudad de México AIG A tiempo completo

Head of Claims Operations LAC Leader

AIG is seeking a Head of Claims Operations LAC Leader to drive claims transformation and excellence in Latin America and the Caribbean. The successful candidate will lead a team of professionals to deliver strategic initiatives, improve claims processes, and enhance governance and compliance.

The ideal candidate will have a proven track record in delivering claims operational change, governance, and compliance within the insurance industry. They will possess strong business and process mindset, change leadership skills, and the ability to communicate and influence at varying levels.

Key Responsibilities

  • Lead the design, management, and implementation of claims improvement programs, claims governance & compliance, process optimization, and transformation.
  • Develop and execute strategic initiatives to improve the claims function within LAC, including people, process, governance, automation, and other technologies.
  • Improve claims processes and ways of working, including collaboration with shared services partners to ensure seamless customer services delivery and effective process transformation.
  • Drive a strong control framework and lead Claims Governance & Compliance for LAC Claims, working in close collaboration with the Head of LAC Claims and the International Head of Claims Governance & Compliance.
  • Maintain LAC Claims policies, standards, and controls, ensuring Claims personnel have knowledge and receive training around AIG policies, standards, and controls.

Requirements

  • Proven experience in delivering claims operational change and governance within the insurance industry.
  • Strong business and process mindset, change leadership skills, and the ability to communicate and influence at varying levels.
  • Fluency in English and Spanish are requirements for the role. Portuguese is a plus.

AIG is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a culture that respects and celebrates each other's talents, backgrounds, cultures, opinions, and goals.



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