Customer Service Management Trainee with Leadership Experience

hace 3 semanas


Monterrey, Nuevo León, México Uline A tiempo completo

**Customer Service Leadership Opportunity**

Uline is a leading distributor of shipping, industrial and packaging materials, seeking a talented Customer Service Management Trainee to join our team. As a key member of our customer service management team, you will be responsible for leading a team of customer service representatives on a daily basis.

**Key Responsibilities**

  • Manage and lead a team of customer service representatives
  • Participate in a rotational training program covering all aspects of customer service management
  • Set goals and provide mentoring/coaching to team members
  • Perform quality monitoring on team members and provide feedback
  • Audit department processes and identify areas for improvement
  • Assist in the recruiting process to fill customer service positions

**Requirements**

  • High school diploma or equivalent. Bachelor's degree preferred.
  • Bilingual (English/Spanish) - 100% in both verbal and written forms.
  • Strong track record of customer-focused service and attention to detail.
  • Prior leadership/management experience is a plus.

**Benefits**

  • Complete insurance coverage that includes medical, dental, vision and life insurance, plus wellness programs.
  • Savings fund with employer match.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.
  • Bonus programs that include annual performance, sales goals and profit sharing.


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