Technical Operations Specialist

hace 1 semana


Xico, México Oneweb A tiempo completo
Job Description

We are seeking a highly skilled Technical Operations Specialist to join our team at Oneweb in Mexico.

About the Role:

As a Technical Operations Specialist, you will be responsible for coordinating technical investigations on the Oneweb system performance across a multidisciplinary team. You will analyze system and service reporting to understand and communicate user experience with internal and external stakeholders. Additionally, you will act as the technical escalation point for customers during complex service investigations, focusing on analyzing and mitigating early life service failures to improve customer experience.

Key Responsibilities:

  • Coordinate technical investigations on the Oneweb system performance across a multidisciplinary team.
  • Proactive analysis of OneWeb system performance to identify anomalies that lead to poor performance.
  • Enhance system and service reporting to understand and communicate user experience with internal and external stakeholders.
  • Act as the technical escalation point for customers during complex service investigations.
  • Focus on analyzing and mitigating early life service failures to improve customer experience.

Requirements:

To succeed in this role, you will need resilience, multitasking capabilities, and excellent verbal and written communication skills. A bachelor's degree in Telecommunications or a related field is required, along with 5 years of experience in the operational domain. Demonstrated experience in customer support is also essential.

Desirable Skills:

  • Data analytics skills.
  • Experience with radio link layer.
  • PowerBI and Python programming skills.
  • Familiarity with Dataminer or similar network monitoring systems.

What We Offer:

We offer a competitive salary range of $90,000 - $120,000 per annum, depending on experience, flexible remote working policy, and occasional traveling opportunities. This role includes on-call rotation and may require occasional travel to Mexico.



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