Operations Team Manager

hace 7 días


Ciudad de México, Ciudad de México Félix A tiempo completo

About Félix:

Félix is a pioneering platform that empowers Latinos in the US to send money home via WhatsApp, disrupting remittance services with Blockchain and AI.

Our innovative approach has earned us recognition from top VCs and esteemed awards. We're committed to building a financial platform that supports the Latino community.

We're passionate about delivering exceptional customer experiences, driving operational excellence, and fostering a dynamic entrepreneurial environment.

Your Role:

You will oversee daily operations, ensuring smooth workflows and driving performance within your squad. As a leader, motivator, and problem solver, you'll help your team reach operational excellence while maintaining high customer service standards.

You'll manage a squad of 10-15 agents, setting and overseeing daily objectives, monitoring queues, and addressing blockers. You'll also track individual goals, CSAT scores, and NPS for operator interactions.

Requirements:

  • 2+ years of experience in operations, customer service, or team leadership.
  • Strong leadership and team management skills, with experience managing a team of 10-15 agents.
  • Excellent problem-solving abilities, with a proactive approach to addressing operational challenges.
  • Strong analytical skills to track performance metrics and drive improvements.
  • Experience with customer satisfaction metrics (CSAT, NPS) and operational KPIs.

  • Operations Coordinator

    hace 4 días


    Ciudad de México, Ciudad de México Team Venti A tiempo completo

    Financial Role OverviewTeam Venti is a leading provider of Microsoft-based technology solutions and services. We are seeking a highly skilled Financial Analyst to join our team in the United States.The successful candidate will have experience in accounting roles, a strong understanding of financial systems, and excellent communication skills.Key...

  • Operations Manager

    hace 12 horas


    Ciudad de México, Ciudad de México BARCO A tiempo completo

    Operations Manager Job DescriptionWe are seeking an experienced Operations Manager to join our team. This role will be responsible for overseeing daily office operations, managing administrative tasks, and promoting clear communication across departments.Main DutiesCoordinate with departments to promote clear communication and coordination.Manage insurance,...

  • Senior Design Manager

    hace 3 días


    Ciudad de México, Ciudad de México Amazon A tiempo completo

    About the RoleThe Senior Design Manager will be responsible for leading the delivery of innovative designs within a portfolio for the International Operations Design Team. This includes managing processes, information flow, and facilitating collaboration and portfolio alignment to deliver layouts on time and to a high quality.

  • Operations Manager

    hace 3 días


    Ciudad de México, Ciudad de México Amazon A tiempo completo

    About the RoleWe are seeking a highly skilled Operations Manager to join our Last Mile Operations team. In this role, you will be responsible for leading a team of operations professionals to ensure seamless delivery of products to our customers.


  • Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Job OverviewWe are seeking an experienced Restaurant Operations Manager to join our team at Marriott International, Inc. The ideal candidate will have a proven track record in managing restaurant operations, leading teams, and delivering exceptional customer service.


  • Ciudad de México, Ciudad de México Amazon Data Services Mx, S. De A tiempo completo

    About the RoleWe are seeking a highly skilled Cybersecurity Operations Manager to join our team at Amazon Data Services Mx, S. De.


  • Ciudad de México, Ciudad de México Monks A tiempo completo

    Monks is seeking a talented Marketing Operations Manager to join our team. As a Marketing Operations Manager, you'll be responsible for overseeing the day-to-day operations of our marketing department, including data analysis, campaign execution, and process improvement.Your analytical mind, technical skills, and ability to think critically will serve you...


  • Ciudad de México, Ciudad de México Twilio A tiempo completo

    Job OverviewTwilio is seeking a results-driven Billing Operations Manager to lead and grow our billing team in Mexico. The ideal candidate will have a strong background in accounting, finance, or operations, with experience in billing/revenue management.This role involves supervising a team of billing analysts, managing customer contracts, pricing models,...


  • Ciudad de México, Ciudad de México Schneider A tiempo completo

    Role SummaryWe are seeking a highly skilled and experienced professional to join our team as a Transportation Operations Manager. In this role, you will be responsible for overseeing the day-to-day operations of our transportation team, including assigning freight to carriers, managing carrier performance, and developing strategies to enhance operational...


  • Ciudad de México, Ciudad de México Stripe A tiempo completo

    We're seeking a seasoned operations professional to lead our Scaled Operations Team as a User Experience Delivery Manager. In this role, you'll be responsible for driving operational delivery and process improvement, mitigating risk while balancing operational efficiency and user impact.About the RoleYou'll work closely with internal stakeholders to develop...

  • Operations Manager

    hace 3 semanas


    Ciudad de México, Ciudad de México Blueground A tiempo completo

    Get AI-powered advice on this job and more exclusive features.At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life's latest adventure.We are currently looking for an Operations Manager to join our Mexico City...

  • Operations Manager

    hace 1 semana


    Ciudad de México, Ciudad de México Blueground A tiempo completo

    We are currently looking for an Operations Manager to join our Mexico City team. The Operations Manager position is one of the most impactful and essential roles at Blueground. As an Operations Manager, your primary focus will be the implementation, adaptation and continuous improvement of our business systems and processes in your city. You will be...


  • Ciudad de México, Ciudad de México Central Group A tiempo completo

    The Facilities Operations Manager will be responsible for overseeing the daily operations of Central Group's properties, including property management, maintenance, and repairs. This role requires strong organizational and communication skills, with the ability to prioritize tasks and manage multiple projects simultaneously.DutiesDevelop and implement...


  • Ciudad de México, Ciudad de México Amazon A tiempo completo

    OverviewThe 3P Carrier Transportation team at Amazon is seeking an experienced Program Manager to drive innovation and growth in our logistics operations. This role requires a strategic thinker with expertise in online, e-commerce logistics or fulfillment.

  • Cloud Operations Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México Google A tiempo completo

    Strategy and Operations Manager II, Cloud Please submit your resume in English as it is the primary language for this role. Only applications from candidates with Mexican citizenship will be evaluated due to compliance with Article 7 of the Federal Labor Law.We are seeking a Strategy and Operations Manager to join our Google Cloud Go-to-Market team. As a...


  • Ciudad de México, Ciudad de México Charming Trim & Packaging Inc. A tiempo completo

    Charming Trim & Packaging Inc. is seeking an experienced Manufacturing Operations Manager to join our team. As a key member of our leadership team, you will be responsible for providing overall leadership and strategic direction for our manufacturing operations in overseas locations.Your responsibilities will include formulating, reviewing, and managing...


  • Ciudad de México, Ciudad de México NCR Corporation A tiempo completo

    We are seeking an experienced Accounting Operations Manager to join our accounting team.About the RoleThe Accounting Operations Manager will be responsible for managing the accounting operations, including the financial closing process, financial analysis, and financial reporting.Key Responsibilities:Oversee the month-end and year-end closing processes,...

  • Team Manager

    hace 3 semanas


    Ciudad de México, Ciudad de México HSBC A tiempo completo

    If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to...


  • Ciudad de México, Ciudad de México Richemont A tiempo completo

    Mexico Sales Operations ManagerWe are looking for a results-driven Sales Operations Manager to join our team in Mexico.In this role, you will be responsible for leading sales operations processes, including order management, client support, and daily booster activities.Lead sales operations processes, including order management and client support.Develop and...


  • Ciudad de México, Ciudad de México United Wheels Inc. A tiempo completo

    Job SummaryWe are seeking a highly motivated and experienced Mexico Sales Operations Manager to join our team at United Wheels Inc. in Mexico. As a key member of our sales operations team, you will be responsible for managing and coordinating all aspects of sales operations, including sales reporting, forecasting, and inventory management.The ideal candidate...