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Senior Technical Support Engineer
hace 2 meses
We are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks, Inc. As a key member of our technical support team, you will play a critical role in providing exceptional support to our customers, ensuring their success with our products and services.
Key Responsibilities- Provide technical support to customers via phone, email, and web, resolving complex technical issues and ensuring timely resolution of support cases.
- Collaborate with cross-functional teams, including Development, Sales, and Marketing, to ensure seamless customer experience.
- Develop and maintain technical documentation, including user guides, technical bulletins, and knowledge base articles.
- Stay up-to-date with the latest technology trends and advancements, applying this knowledge to improve support processes and customer satisfaction.
- Participate in technical discussions and provide input on product development, ensuring that customer needs are met and exceeded.
- 8+ years of experience in technical support, with a strong focus on customer satisfaction and technical expertise.
- Advanced certifications, such as CCIE or CISSP, are highly desirable.
- Excellent written and verbal communication skills, with the ability to articulate complex technical issues to both technical and non-technical audiences.
- Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
- Profound knowledge of networking protocols, including TCP/IP, BGP4, OSPF, and Multicast.
As a Senior Technical Support Engineer at Palo Alto Networks, you will have the opportunity to work with a talented team of professionals, contributing to the success of our customers and the growth of our company. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and advancement.
We are an equal opportunity employer, committed to diversity and inclusion in the workplace. If you are a motivated and experienced technical professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
