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Technical Support Engineer
hace 1 semana
At Fortinet, Inc., we are committed to providing exceptional technical support to our customers. As a Technical Support Engineer, you will play a crucial role in delivering top-notch support services to our clients. Your primary responsibilities will include collecting and analyzing configuration information, customer network data, and packet trace information.
You will also be responsible for troubleshooting and resolving complex technical issues related to our products and services. To succeed in this role, you must have a strong understanding of TCP/IP, routing protocols, L2/L3 switches, and security products such as firewalls, IPSec, IDS/IPS, Anti-Spam, and virus scanning.
We are looking for individuals with excellent communication and problem-solving skills, who can work effectively in a fast-paced environment. You should have a solid background in Windows, UNIX, or Linux, and experience working in a call center or similar setting is highly desirable.
As a member of our team, you will receive comprehensive training and ongoing support to help you excel in your role. We offer a competitive compensation package, including a salary range that reflects the company's commitment to paying fair market value. Our benefits package includes health insurance, paid time off, and opportunities for professional growth and development.
In addition to a dynamic work environment, you will have access to cutting-edge technology and tools to help you deliver exceptional support services to our customers.
We believe that diversity and inclusion are essential to our success as an organization. We are proud to be an equal opportunity employer and welcome applications from talented individuals from diverse backgrounds.
