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Bilingual Support Specialist

hace 1 semana

Hacienda Santa Fe, Jalisco, México Nielsen A tiempo completo
Nielsen Overview

We are a global leader in providing powerful insights that drive client decisions and deliver extraordinary results. Our talented workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed.

We pride ourselves on being pioneers in the media revolution. As a key member of our team, you will have the opportunity to shape the future of media measurement.

Benefits and Compensation

We offer a comprehensive benefits package that includes:

  • Competitive base salary
  • Eligibility for benefits from day one
  • 9% grocery vouchers
  • Financial support for internet connectivity expenses for teleworking
  • 13% savings fund
  • Major medical expenses coverage (spouse and children under 25 years)
  • Life insurance
  • 50% vacation bonus
  • 30-day Christmas bonus (Aguinaldo)
  • 15 paid holidays
Job Description

As a Bilingual Customer Experience Specialist at Nielsen, you'll be responsible for interacting with and supporting our valued panel families. Your duties will include:

  • Cultivating and maintaining strong relationships with Nielsen panel families
  • Conducting engaging phone interviews to verify eligibility and ensure seamless onboarding
  • Guiding households on proper equipment installation and maintenance, troubleshooting technical issues remotely
  • Collecting accurate device information and ensuring data collection integrity
  • Exceeding performance goals related to sample quality and customer satisfaction
Required Skills and Qualifications

To succeed in this role, you'll need to bring the following skills and qualifications:

  • Fluency in both English and Spanish (written and verbal)
  • Excellent communication, negotiation, and customer service skills
  • Prior sales experience is a significant plus
  • Strong proficiency in computer skills (iOS, Windows, Google Applications), software systems, and basic networking concepts (WiFi)
  • Exceptional organizational and time management abilities with a proven ability to prioritize tasks
  • High school diploma or equivalent work experience