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Eaton's AER Aerospace Group division is a leading manufacturer of electrical and aerospace systems. As an industry leader, we are seeking an experienced Customer Service Representative to join our team.
Job Summary:
The successful candidate will be responsible for managing customer relationships, ensuring timely order fulfillment, and maintaining accurate records. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Responsibilities:
- Develop and maintain strong relationships with all customers
- Collaborate with internal teams to ensure correct order processing and on-time delivery
- Generate and populate open order reports, sales reports, and other documents as needed
- Efficiently manage orders from entry to delivery, including post-order requirements such as credit, debit, and returns
- Monitor and maintain order information on customer portals
- Address customer complaints and resolve issues promptly
- Work in a team environment to achieve sales and margin objectives
- Ensure compliance with legal and ethical requirements, company policies, and procedures
- Maintain awareness of company obligations under Occupational Health and Safety Regulations and Quality Management systems
Requirements:
Bachelor's Degree from an accredited institution required
A minimum of 3 years of experience in Customer Service or a related position within the manufacturing industry
SAP experience preferred
Excel skills (basic to medium level)
Bilingual English/Spanish proficiency (written and spoken)
EDI knowledge preferred
Experience with basic computer skills (Outlook, Microsoft Office)
Strong problem-solving, communication, and interpersonal skills
Ability to prioritize responsibilities and provide prompt follow-up
Receptive to coaching and constructive feedback
We offer competitive compensation, estimated at $60,000 per year, depending on location and experience. Our comprehensive benefits package includes health insurance, retirement plans, and paid time off. We are committed to providing equal employment opportunities and promoting diversity in the workplace.
