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We're looking for a skilled Policy Operations Manager to lead our Risk team. In this role, you'll be responsible for reviewing and categorizing business models to ensure compliance with our Terms of Service.
As a key member of our Risk team, you'll work closely with users and account teams to develop supportability solutions and maintain a healthy financial ecosystem for businesses globally. Your expertise will help us balance risk and customer experience while driving operational efficiency and process improvement.
You'll be responsible for guiding your team to handle risk-related user escalations, reviewing individual accounts and transactions to identify risky behaviors. This includes maintaining risk detection strategies and business rules that balance risk and customer experience.
Key Qualifications- At least 5+ years of direct people management experience in a risk or operations function.
- Experience with payments, risk, compliance, Terms of Service policy enforcement, or financial industry operations.
- Ability to partner effectively with internal stakeholders and drive strong operational delivery and process improvement.
