Senior Design Operations Manager for Government Digital Services
hace 6 días
Nava is a pioneering consultancy and public benefit corporation dedicated to transforming government services into simple, effective, and inclusive experiences. Since 2013, we have partnered with federal, state, and local government agencies to build transformative digital services that empower people's lives.
As a client-centric company, we work closely with government agencies to enhance how people apply for benefits, navigate healthcare, and access essential services. We bill for our time, offering our expertise and problem-solving methodology to government clients. Our clients engage us to improve their products and services, ensuring users and beneficiaries enjoy a superior customer experience.
We prioritize the needs of end-users – the humans who benefit from our work. We conduct thorough research to understand beneficiaries' needs, helping our government clients deliver on their missions. This approach provides our team at Nava with opportunities to contribute to meaningful, impactful work.
The RoleThe Senior Design Operations Manager for Government Digital Services plays a pivotal role in streamlining our design team's workflow, eliminating logistical obstacles that hinder productivity, and leading operations across the Design Org. This position requires operational leadership, promoting best practices that encourage fast learning, quality, reuse, and creativity.
The successful candidate will oversee hiring and staffing for the Design Org, collaborate with Design leadership to recruit, hire, and grow according to company goals and objectives, and ensure staff are placed on programs quickly and effectively. They will also manage a team of up to eight direct reports across multiple projects, act as a sounding board for design team members, and provide coverage when necessary.
Key Responsibilities- Provide operational leadership and people management with the right balance of compassion and candor
- Develop and refine equitable practices and cultivate a diverse and effective Design team
- Collaborate with cross-functional teams, including product management, engineering, and business development, to ensure seamless integration of design throughout the product life cycle
- Promote reuse and enable new Nava Designers to access Nava's institutional knowledge and best practices
- Ensure the team understands their role in effective operations
- A skilled practitioner with deep experience in creative, strategic, technical, managerial, and operational aspects of human-centered design at scale
- A proven leader who has experience managing complexity, developing strategy, and conducting long-term planning
- In-depth experience cultivating strong relationships with external stakeholders and partners
- 10+ years of experience as a human-centered design practitioner
- 5+ years of direct people management experience and team leadership
Nava offers a competitive salary of $165,000 - $175,000 per year, flexible work arrangements, comprehensive learning and development programs, tuition reimbursement, and equity stock options. Additionally, we provide competitive benefits, generous time off, an annual discretionary bonus, parental leave, employee wellness programs, virtual doctor visits, fertility support, sabbatical leave, 401k contributions, commuter benefits, insurance coverage, and an inclusive culture that supports remote work.
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